Senior Administration Officer

About the role

Mater is currently seeking enthusiastic and experienced Senior Administration Officer to join the team within the Women’s Health Clinics at Mater Mothers Hospital (including Maternal Fetal Medicine, Antenatal Clinic, Gynae Outpatients and Hatch Private Maternity).

Mater Senior Administration Officers are highly experienced in providing medical administration support, including using Patient Administration Systems, within hospital/healthcare environments.

This position is available on a permanent part-time basis, 24 hours per week. The successful applicant must have flexibility between the hours of 07:00am – 5:30pm.

Mater Mothers’ Hospital has an excellent reputation for providing quality and compassionate care to women and babies with complex complications in pregnancy, in accordance with the philosophy and tradition of the Sisters of Mercy. As the largest facility of its kind in the southern hemisphere, Mater Mothers’ are the busiest private maternity hospital in the country, and the largest provider of public-funded women’s health services in Queensland.

Salary range: $39.79 - $44.25 per hour plus superannuation and access to not-for-profit salary packaging up to $15,900  + access to many staff benefits!  

What you’ll be doing

As a Senior Administration Officer and your role will involve but not limited to:

• Providing exceptional customer service to all patients and clients
• Management of referrals, waitlists and appointment scheduling, aligning with KPIs and reporting requirements and ensuring accurate data entry
• Management of outpatient and inpatient billing, including bulk billing, Medicare ineligible billing and private billing
• Handling all patient enquiries, including phone calls and emails, ensuring positive patient experiences at all interactions
• Supporting clinical teams, ensuring smooth flow of daily clinics
• Providing administrative support to clinic staff
• Maintaining a high level of discretion and confidentiality, complying with administration and financial policy and procedure, maintaining accurate, current and accessible records

About you

To be successful in this role, you will demonstrate:

• At least 3 years’ experience in providing high level administration. Experience working in a hospital setting is highly desirable
• Highly developed time management and organisational skills
• Strong computer and data entry skills including MS Office suite and hospital administration systems
• Dynamic, positive and outcome focused
• High level of customer service, verbal and written communication skills, including a demonstrated ability to communicate effectively with all levels of staff, patients and visitors
• Ability to work both independently and cooperatively as part of the team

This is a fantastic opportunity to join the Mater professional Administration Services Team who is dedicated to providing exceptional care and service to our patients.

Why join us?

Mater is Queensland’s largest not-for-profit healthcare provider, delivering exceptional care to nearly 700,000 patients each year across 12 hospitals. We’re leaders in healthcare, education,  fundraising & philanthropy and research — and it’s our people who make the difference.

We’re looking for passionate individuals to join our team and help shape the future of care. At Mater, you’ll be part of a purpose-driven organisation that values innovation, compassion, and excellence.

• Increase your take-home pay with generous salary packaging options, including meal and entertainment benefits
• Grow your career with access to industry-leading training and professional development through Mater Education
• Wellbeing support through our Employee Assistance Program and on-site pastoral care teams
• Access a range of health and wellbeing services with a corporate discount on private health insurance
• Exclusive discounts across dining, retail, travel, accommodation (just to name a few!)
• Stay active with unlimited access to discounted gyms via the Fitness Passport program
• Convenient, discounted on-site parking
• Enjoy great food with reduced prices at our campus cafés and coffee spots
• Join Queensland’s Largest and Most Innovative Not-for-Profit Healthcare Team.

Be part of something bigger. Make your move with Mater. #GetBetterWithMater

Applications close on Friday 28th August  –please note, we may contact applicants prior to the closing date, please do not hesitate to APPLY NOW. 

Direct applications only — we are not engaging recruitment agencies at this time. All successful candidates may be required to complete pre‑employment checks (including criminal history, working rights, medical and working with children checks).

Mater offers a safe, supportive, flexible and inclusive workplace where everyone is valued. We welcome applications from people of all backgrounds and abilities. Visit our Reconciliation webpage. 

Mater ensures all children have an environment suitable for their safety and wellbeing through proper supervision and safeguarding practices.