Hotel Service Manager Positions

Role: Hotel Manager Positions - Front Office Supervisor, Duty/Assistant Manager, Night Manager and Front Office Manager Salary: $79,400 to $100,000 annually Location: Far North Queensland  Contract: Permanent Full-Time Employer: Mantra Hospitality Admin Pty Ltd Date Posted: 27 July 2026 Applications Close: 24 August 2026   As our next Front Office Supervisor or Duty/Assistant Manager, you will: Take the helm and guide the front office’s day-to-day operations with expertise Lead the Front Office Team like a mentor, nurturing growth and skill-building in a supportive atmosphere Collaborate with guests, extending a helping hand to find solutions for any challenges that may arise Contribute to roster planning and preparation Embrace authenticity and let your unique self-shine in every shift   As our next Night Manager, you will: Manage nightly hotel operations and ensure the safety of all individuals on the premises during your shift Deliver continuous customer service throughout the evening, encompassing check-ins, checkouts, and addressing guest inquiries Manage the reception desk and oversee night audit and reporting procedures Uphold overnight property security standards Assist in preparing for the daytime team's operations   As our next Front Office Manager, you will: Confidence in communicating with guests and colleagues to ensure cohesive collaboration Conquer challenges alongside guests, transforming dilemmas into success stories through creative solutions Recruit, train, and mentor Front Office team members, nurturing their professional growth, and diligently monitoring their performance Adhere to OH&S requirements, promptly respond to emergencies, and prioritise the safety of both guests and staff Exhibit proficiency in accurately handling reservations, managing guest accounts, and analysing reports and data Closely monitor budgets, expenditure, and revenue to make informed operational decisions and achieve financial objectives  Qualifications & Experience (Applicable to All Roles): Demonstrated expertise in Hotel Front Office Operations, marked by a vibrant track record of assuming leadership roles as a Team Leader or Supervisor Proficiency in using reservation and property management systems is a plus Ability to multitask and thrive under pressure, fuelled by epic organisational and time management skills Masterful in the art of both the written and spoken communication Capable of embracing a flexible rotating schedule, including nights, weekends, and public holidays