Student Services Officer

Education Centre of Australia (ECA) is a progressive and diverse education group that operates at the forefront of Australia’s higher education sector with campuses in Sydney, Brisbane, Melbourne and with overseas campuses in the UK and India. Over the past two decades we have provided quality teaching to thousands of students through English language courses, bachelor’s degrees, postgraduate degrees and targeted internships. ECA has global presence across several regions – Australia, Brazil, China, Europe, India, Philippines & Nepal.

Aligned closely with our organisational values of integrity, efficiency and equity, ECA is a large and successful Australian-based education organisation providing both face-to-face and online courses for international and domestic students within Australia, India, Southeast Asia, and more recently for international students in the UK.

We also work in partnership with quality higher education providers like Victoria University, Charles Sturt University, University of Canberra, University of Tasmania, University of the Sunshine Coast and London Metropolitan University, ECA is committed to delivering a world-class educational experience.

We have got an exciting opportunity for Student Services Officer to be part of our team at the Institutes of Higher Education (IHEs) Asia Pacific International College (APIC), Higher Education Leadership Institute (HELI) and The College of Health Sciences (CHS) in our Melbourne office. 

APIC, HELI and CHS provide a number of awards from diploma to Master degrees in areas such as business, project management, IT, research and health management.

As a key member of the team, you will have the rewarding opportunity to progress your career within the education industry.  We are looking for someone who wants to grow with the company and is self-motivated and an enthusiastic ‘go-getter’. 

Key Responsibilities:

• Administrative function as required in the Registrar’s Office
• Managing and processing student enquiries
• Appropriate referral of students to support and welfare services
• Providing support to students through enrolment
• Processing student applications
• Assisting with orientation of new students, on campus events and graduation

As the successful candidate you will ideally have:

• Experience in student services or related customer services roles (preferred but not essential)
• An undergraduate or postgraduate qualification in business administration or related discipline
• Excellent interpersonal and communication skills – both written and verbal
• Strong attention to detail with the ability to prioritise competing tasks for completion on time
• Ability to work under pressure and to learn and adapt to changes in a fast-paced environment
• Experience using a student management system and at least intermediate level skills   in MS Office 
• Demonstrated ability to multitask in a busy environment

In return we will offer you: 

• A collaborative and supportive team environment 
• An energetic culture that inspires and supports excellence in our employees
• Work/life balance – we are flexible from where you work to the hours your work!
• Continuous support in your professional development
• Amazing employee benefits: including discounts on gyms and specialty retail stores, an employee assistance program, company paid parental leave and many more other perks.

EEO Statement

At ECA, we champion our core organisational values of providing ‘Equal Opportunity and Social Inclusion’, thus we strive to be a place of growth where everyone can continually thrive.

We welcome applications from candidates from all backgrounds including but not limited to Aboriginal and Torres Strait Islander People, people living with a disability, women, people who identify as LGBTIQA+, and people from culturally and linguistically diverse backgrounds.

This position is open to all Australian Citizens, Permanent Residents and applicants who hold a current and valid Visa with full working rights in Australia. 

How to apply

Applications (including a cover letter, CV, and any additional supporting documentation) can be submitted via e-mail to pia.pohankar@eca.edu.au

For further information on this role, to gain an insight into the team or if you need assistance/accommodation due to a disability please contact Pia Pohankar at pia.pohankar@eca.edu.au

Thank you for your interest in the position with the ECA Group!