Technical administration assistant

About us

ORB Technologies is a forward-thinking technology company committed to delivering innovative solutions and exceptional service to our clients. We pride ourselves on fostering a collaborative workplace culture where every team member contributes to our success. Our values centre on integrity, continuous improvement, and a genuine commitment to supporting our employees' professional development and wellbeing.

About the role

We are seeking a Technical Administration Assistant to join our team at our Brooklyn, VIC 3012 office on a full-time basis. This is a key support position that bridges our technical and administrative functions, ensuring smooth day-to-day operations across the organisation. As Technical Administration Assistant, you will provide essential administrative support for our staff and IT support remotely for clients. This role is instrumental in maintaining operational efficiency and supporting the IT systems of our clients.

Key responsibilities
Admin: 

• Assigning jobs planning, permits, access and scheduling 

• Responding to customer requests for service via phone and email 

• Communicating with staff on their schedule, required equipment and site details 

• Communicating with subcontractors to schedule in support of the technicians, or interstate works 

• Creating job packs using templates for the site technicians 

• Management of all site technicians (task assignment, reporting, etc) 

• Scheduling equipment inspections by internal staff of internal use equipment as per our scheduled inspection system 

• Accepting deliveries 

IT: 

• Performing remote IT support for customers including: 

• Assisting with fault finding on software 

• Updating Office 365 systems 

• Monitoring backups and software alerts 

• Ordering hardware and software licences for customers 

• Assisting the bookkeeper to ensure accuracy of hardware/software licensing invoicing by adding details to our CRM 

• Recording job notes on remote IT support 

• Updating client access documentation

What we're looking for

• Proven experience working in an IT roll with administrative functions, ideally within a technology-focused environment or technical company

• Strong organisational skills with the ability to manage multiple tasks and priorities effectively

• Level 2 helpdesk experience as a minimum

• Excellent written and verbal communication skills with the ability to liaise professionally

• Attention to detail and accuracy in all administrative work

• Ability to work independently and as part of a team in a collaborative environment

• A proactive approach with the ability to anticipate needs and solve problems

• Experience with document management systems or project management tools is desirable

• Excellent time management and ability to meet deadlines consistently

What we offer

We are committed to creating a rewarding workplace where our employees can thrive both professionally and personally. We offer competitive remuneration, ongoing professional development opportunities, and a supportive team environment. Our full-time staff enjoy flexible working arrangements where practicable, access to health and wellbeing programmes, and regular team engagement activities. We believe in investing in our people and providing clear pathways for career progression. Additionally, we offer a range of staff benefits and discounts, and we are committed to maintaining a workplace culture that values diversity, inclusion and mutual respect. We encourage open dialogue about your individual needs and welcome conversations about how we can support you in achieving a healthy work-life balance.

Apply now

If you are an organised, detail-oriented professional looking to join a dynamic technology company and support our technical teams, we would love to hear from you. Please submit your CV and a cover letter outlining your relevant experience and why you are interested in this role. Applications will be reviewed on a rolling basis, so we encourage you to apply promptly.