Food & Beverage Supervisor (Includes Conference & Events)

About Us

Holiday Inn Werribee is an IHG hotel proudly showcasing the new open lobby concept.  Our modern and versatile food & beverage outlets will prove Holiday Inn Werribee to be a premier venue in Melbourne’s West. 

Situated in the heart of the Werribee city centre, the hotel will occupy the top 4 floors of the mixed use 12 storey premises and boasts sweeping views right across to the You Yangs and Wyndham Harbour.  The hotel will offer 150 stylishly appointed guest rooms, gym, outdoor garden courtyard, all day dining and modern conference and events spaces.

A little taste of your day to day 

• Oversee and coordinate daily food and beverage operations, including front-of-house activities, to ensure seamless service and guest satisfaction. 

• Coaching, mentoring and training colleagues whilst leading and coordinating the operational outlets.  

• People development check in conversations, probationary reviews and annual performance reviews 

• Respond appropriately to guest complaints and concerns, solicit feedback and build relationships that drive continuous improvements in guest satisfaction.  

• Ensure compliance with health, safety, and sanitation regulations, including food handling and alcohol service standards. 

• Rostering colleagues in accordance to the outlets business forecasts and requirements, managing labor costs, and optimising shift efficiency. 

• Implement and enforce company policies, including cash handling, upselling techniques, and customer service protocols. 

• Ensure proper setup, execution, and breakdown of conference and event spaces, including catering and beverage services tailored to client specifications. 

• Lead by example, be the point of contact for all guests during their dining experience 

• Delivering Food and Beverage service of the highest standard by personally welcoming, recognising return guests and overall providing genuine warmth and thoughtful hospitality. 

• Going above and beyond for guests and clients, understanding their needs and always making their experience memorable. 

What we need from you 

• A team player with a positive, can do attitude and strong drive for results  

• Engaging interpersonal and excellent communication skills 

• Strong organisational and multitasking abilities, with attention to detail in event planning and execution. 

• Planning in advance, ability to adapt and embrace unexpected operational situation changes 

• Exceptional customer service skills and a proactive approach to problem-solving. 

• Demonstrate strong leadership capabilities being firm and fair with people management  

• Available to work a rotational roster that includes early mornings starting at 6.30am, afternoons, late evenings until 1am, weekends and public holidays are all part of the job 

• Experience in a high-volume restaurant, hotel dining, or event catering environment. 

• Knowledge of wine, spirits, and beverage pairing for both dining and event menus.  

Qualifications  

• Minimum of 2 years of experience in a supervisory role within the food and beverage or hospitality industry, with experience in conference and event operations preferred. 

• Strong knowledge of food and beverage operations, including service standards, menu planning, inventory management, and event catering. 

• Excellent leadership and interpersonal skills, with the ability to motivate and manage a diverse team across dining and event settings. 

• Proficient in point-of-sale (POS) systems and basic computer applications (e.g., Microsoft Office). 

What we offer

Join our extraordinary world and experience a place where you can be yourself, share your ideas, support your personal growth and wellbeing, and be a valued member of an inspirational team.

You’ll be rewarded for your hard work with a suite of benefits that supports you and your family’s wellbeing, including:

• Paid birthday leave

• Enhanced parental leave

• Flexible work options and proactive health days

• Your career journey will be supported through our lifelong development program, IHG career milestone celebrations, and transfer of entitlements as you move and grow with IHG. 

• In addition to the always-popular hotel perks like accommodation and food & beverage discounts, our discount retail platform makes your pay go even further

• Uniform provided and dry cleaned

• Entitled to one barista coffee or tea per shift from Rosana bistro & bar

• Full onboarding training, learning and development courses and programs

• Employment covered under Hospitality Industry (General) Award 2020

Food & Beverage team members are a key part of being face of the hotel and our mission is to make our guests SMILE.  So if this resonates with you, then we would love to hear from you!

We are proud to be IHG and we know you will be too. #Lets go further together. Visit http://careers.ihg.com to find out more about us.