Service Coordinator / Scheduler

About Us

Majestic Plumbing is a proudly WA-owned, award-winning leader in the Plumbing and Gas industry with over 40 years of experience. We deliver commercial maintenance, large-scale industrial and construction projects, and specialist services including advanced leak detection. Our success is built on quality work, strong relationships, and a supportive team culture.

About the Role

Due to continued growth, we’re seeking a friendly, organised, and proactive Service Coordinator / Scheduler to join our Malaga-based team. Reporting to the Maintenance Manager, you’ll be a key link between clients, technicians, contractors, and suppliers, ensuring service works are delivered efficiently and to a high standard in a fast-paced environment.

Key Responsibilities

Client & Job Coordination:

• Coordinate and schedule reactive and programmed maintenance works

• Act as the main point of contact for client service requests and enquiries

• Monitor job progress and maintain clear communication with clients and technicians

• Coordinate the rotating on-call roster for after-hours emergencies

• Assist with quoting, procurement, and supplier/contractor liaison

Compliance, Systems & WHS:

• Maintain accurate job, staff, and contractor records in SimPRO and client portals

• Track licences, inductions, competencies, and compliance requirements

• Ensure SWMS, permits, and site safety requirements are in place before works commence

• Act as the communication link for WHS requirements between clients and field staff

• Support audits, reporting, and continuous improvement initiatives

Administration & Accounts Support:

• Assist with weekly invoicing and job close-outs

• Support the Accounts team with billing queries and aged debt follow-up

• Maintain accurate records, policies, and client documentation

• Provide general administrative and ad-hoc support to management

• Help monitor upcoming opportunities and operational improvements

About You

• Experience in a service coordination, scheduling, or administration role (preferred)

• Background in a service-based industry such as plumbing, electrical, or HVAC is advantageous

• Strong communication skills with a customer-focused approach

• Highly organised with excellent attention to detail

• Positive, reliable, and able to work both independently and as part of a team

What We Offer

• Permanent full-time role | Monday–Friday, 7:00am–4:30pm

• Competitive salary + company bonus + super + company mobile

• On-the-job training and ongoing development opportunities

• Supportive, family-oriented team culture with long-term stability

• Central Malaga location, social events, Friday lunches, and staff benefits

Hiring now! Interviews underway — apply today and join our team.