Client Administration Officer | Elizabeth

About Novita

Novita nurtures ambition of every size and shape, for a career that grows with you, in a team that supports you.

Novita is South Australia’s most established provider of therapy, assistive technology, community programs and community living services for people with disabilities and we’re evolving every day.

Novita brings you the benefits of structure along with the freedom to grow within an environment that’s big, but personal. We equip you with the tools to thrive as the whole person you are, embracing whatever makes you tick, so you can reach your true potential. Our leaders remain by your side, respectful of your autonomy, because they care about you accomplishing your professional goals. And the sheer variety of Novita’s offerings means opportunities to take your career where you want it to go.

Work at a place that supports you to achieve your best, so you can support others to achieve theirs.

About the Role  

As the Client Administration Officer you will be responsible for:  

• Greeting clients, visitors and staff in a warm and professional manner 

• Answering and managing incoming phone calls 

• Scheduling and coordinating client appointments, room and vehicle bookings 

• Preparing correspondence and documents 

• Processing payments  

• Responding to general enquiries or directing them to the appropriate person 

This is a part-time role (0.8 FTE) working Monday - Friday.

Qualifications, knowledge, skills and experience 

• Certificate in administration, business or related field (desirable) 

• Demonstrated commitment to delivering high quality and consistent customer service  

• Demonstrated ability to maintain confidentiality and professionalism 

• Exceptional interpersonal skills 

• Strong organisational skills, with the ability to manage competing priorities, meet deadlines and adapt in a fast paced, changing environment 

• Advanced working knowledge of the Microsoft Office suite products, Client Management System and other information systems, as required 

• Demonstrated ability to manage challenging interactions with customers and negotiate successful outcomes 

• Current NDIS Worker Check and Working with Children Check 

We’re serious about safeguarding our clients. If you don’t have a current NDIS Worker Check and SA Working with Children Check, we’ll let you know how to obtain these prior to starting work with us. 

Why join Novita?  

As an employee of Novita, enjoy a range of benefits: 

• Total salary package includes base salary, annual leave loading and 12% superannuation  

• Enjoy salary packaging up to $15,900 of your salary, increasing your take-home pay  

• Further maximise your take home pay with additional salary packaging benefits including meal and entertainment expenses, accommodation and venue hire, private novated leasing and additional superannuation contributions 

Apply Now  

For a confidential conversation before applying, contact Megan.OConnell@novita.org.au

As this position is vacant, we are looking to undertake interviews as applications are submitted. So, don’t delay if you are wanting to join our team. Novita may close this advertisement early if a suitable candidate is identified before the listed closing date. 

Novita is committed to creating a diverse and inclusive workplace. All suitably qualified applicants will receive equal and fair consideration for employment. Applicants with a disability and/or who identify as Aboriginal and/or Torres Strait Islander are actively encouraged to apply.  

Potentially successful candidates will be required to complete background checks prior to confirmation of employment. 

Achieve your amazing at Novita.