NewListed 2 days ago

Technical Service Manager

Macquarie Technology Group

Management

Location: On-site, On-site
Type: Full-time

About Us There’s something special about working for a company like Macquarie Telecom. We’re not the biggest in the industry, where you’re just a number. We’re not tiny enough that you’ve never heard of us. We’re in t…

Your match

See how you fit

Scored against this job in seconds

Your account

Your profile and your match for this job appear right here.

About the role

About Us

There’s something special about working for a company like Macquarie Telecom. We’re not the biggest in the industry, where you’re just a number. We’re not tiny enough that you’ve never heard of us. We’re in that sweet spot where we’re strong enough to punch above our weight. And we definitely do! Because of this, you have the opportunity to make a difference.

The Opportunity

We're looking for an experienced Technical Service Manager (TSM) to become the trusted technical advisor for a portfolio of corporate customers.

This is a highly visible post-sales role that combines technical consulting, customer engagement and technical project leadership. You'll own the technical relationship with your customers, ensuring their environments remain reliable, secure and optimised while identifying opportunities to improve their technology and overall experience.

Working closely with Sales, Engineering, Service Delivery and Operations, you'll oversee technical implementations of new customers, lead strategic technical service reviews, manage escalations and advise on technical faults, work on and design organic sales requests and provide strategic guidance that helps customers maximise the value of their investment with Macquarie Telecom.

If you enjoy solving complex technical challenges, building long-term customer partnerships and influencing positive business outcomes, this is the role for you.

About You.

Passionate about delivering exceptional customer experiences and building long-term trusted relationships.
A confident communicator who can engage with technical teams through to executive stakeholders.
Naturally proactive, identifying opportunities before they become problems.
Comfortable managing multiple customers, projects and priorities simultaneously.
Calm under pressure and experienced managing critical incidents and escalations.
Collaborative and able to build strong relationships across technical and commercial teams.
Curious about technology and committed to continuous learning and professional development.
Commercially aware with the ability to identify service improvement and growth opportunities.
Highly organised with excellent planning, prioritisation and follow-through.

Required Skills.

Experience delivering technical service management or service delivery within telecommunications, managed services or enterprise IT.
Strong understanding of enterprise networking, voice, data, cloud and managed infrastructure environments.
Experience leading technical implementations, customer handovers and service transitions.
Proven ability to manage customer escalations through to successful resolution.
Experience conducting technical reviews, service audits and recommending continuous improvements.
Strong knowledge of service delivery frameworks and Service Level Agreements (SLAs).
Ability to interpret technical issues and communicate solutions clearly to both technical and non-technical stakeholders.
Excellent written and verbal communication skills, including customer presentations and reporting.
Strong stakeholder management with the ability to influence outcomes across multiple teams.
ITIL certification, CCNA/CCNP or equivalent technical qualifications will be highly regarded.

Apply Now if this role aligns to you!

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Newtoday

Technical Delivery Manager

St1 People Pty

Technical Delivery Manager Service Delivery Infotrust is growing its Service Delivery capability and we’re looking for a senior customer-facing Technical Delivery Manager to join the team. This is not a traditional pr…

On-site

Full-time

Listed today

Management

Apply

2 weeks ago

Technical Manager

Private Advertiser

We are seeking an experienced and solutions-focused Technical Manager to join our team in Dandenong South. This is a hands-on role suited to someone with strong technical knowledge, excellent problem-solving skills an…

On-site

Casual

Listed 2 weeks ago

Management

Apply

2 weeks ago

Technical Manager

Private Advertiser

On-site

Full-time

Listed 2 weeks ago

Building Services

Apply

Newtoday

Managed Services Manager

IT Integrity Pty Limited

Keep clients happy. Keep service standards high. Lead a team that delivers. As we grow, we’re looking for a hands-on, customer-focused Managed Services Manager to lead the day-to-day delivery of IT support services ac…

On-site

Full-time

Listed today

Management

Apply

Newtoday

Senior Technical Manager – ServiceNow

St1 People Pty

Summary: We are seeking a Senior Technical Manager for our ServiceNow team in Sydney, New South Wales. This pivotal role involves overseeing the implementation and management of ServiceNow solutions, ensuring they ali…

On-site

Full-time

Listed today

Management

Apply

Newtoday

Senior Service Delivery Engineer

Mitsui Sumitomo Insurance

About Us: Mitsui Sumitomo Insurance Oceania (MSIG) is a proud branch of Mitsui Sumitomo Insurance Company Limited in Japan and a member of the esteemed MS&AD Insurance Group Holdings, Inc.—one of the world’s largest g…

On-site

Full-time

Listed today

Management

Apply

NewListed 2 days ago

Technical Service Manager

Macquarie Technology Group

Management

Location: On-site, On-site
Type: Full-time

Your match

See how you fit

Scored against this job in seconds

Your account

Your profile and your match for this job appear right here.

About the role

About Us