Tenancy Manager

• Position: Tenancy Manager
• Full time: Monday to Friday 8:30am – 4:30pm
• Classification: SCHADS Award, SACS Level 5
• Reports to: Chief Operations Officer

ABOUT THE ORGANISATION

Common Ground Queensland (CGQ) is a specialist supportive housing organisation providing supportive and affordable housing to people who have experienced or are at risk of homelessness.  We offer housing to individuals and families in high and medium density single site and dispersed site models.

Our supportive housing approach offers long term, safe and affordable housing that is intentionally linked to personalised support services.  Support services for tenants are provided through partner organisations.

CGQ also provides tenancy support to individuals and families in partnership with partner organisations to assist tenants to sustain their tenancies and maintain stable housing outcomes.

VISION STATEMENT

Ending homelessness, a person at a time with the communities in which we operate.

MISSION STATEMENT

To create supportive homes that honour local communities, respond to people’s needs and improve their well-being and connectedness.

ABOUT YOU

You are a compassionate and solutions-focused professional with experience in tenancy and property management, ideally within a social or community housing environment.  You understand the unique challenges faced by tenants with complex needs and are committed to providing safe, stable and sustainable housing outcomes.

With strong interpersonal skills, you build respectful relationships and approach your work with empathy, clear boundaries, and an understanding of the impact life experiences can have on tenants. You manage issues like rent arrears and property standards with fairness and professionalism.

Organised and proactive, you work well in a team and are always looking for ways to improve processes.  You believe housing is a human right and are passionate about inclusive, safe communities.

ABOUT THE ROLE

The Tenancy Manager is responsible for coordinating and delivering a client focused service to current and prospective tenants and to oversee the day-to-day management of residential tenancies across CGQ housing.

The Tenancy Manager is required to maintain effective relationships and communications with all CGQ team members, tenants, and Support Providers to deliver positive tenant outcomes consistent with the Common Ground supportive housing model.

Key Selection Criteria

Essential

1. Demonstrated tenancy management experience utilising Console Property and Tenancy Management system (or similar property management system).
2. Ability to understand and work in accordance with CGQ supportive housing model of tenancy management
3. Excellent stakeholder management and collaboration skills
4. Excellent dispute resolution skills
5. High degree of initiative and able to work well in a team
6. Excellent interpersonal and communication skills (verbal and written)
7. Strong analytical ability
8. Confidence and skill in working with information technology systems
9. Knowledge of RTA legislation
10. Drivers licence

Desirable

1. Experience in partnering with specialist homeless support services
2. Tertiary qualifications in Tenancy Management - Certificate 4 in Property Management
3. Policy, procedural and protocol development experience
4. Understanding of homelessness and the needs of those who have experience chronic homelessness

Our commitment to safety and inclusion

CGQ is committed to the safety, wellbeing and empowerment of children and young people. We have zero tolerance for child abuse, and all employees are expected to uphold our safeguarding policies and help maintain a child-safe organisation.

We work alongside people who experience disadvantage, stigma and discrimination, including First Nations peoples, culturally and linguistically diverse communities, LGBTIQ+ communities and people living with disability or mental illness.

CGQ strongly encourages and welcomes applications from Aboriginal and Torres Strait Islander peoples.

next steps

To submit your application, please click ‘Apply Now’ by the closing date.

Applications will be assessed as they are received so please submit as soon as possible.

For any enquiries or if you wish to obtain a full copy of the Position Description email maria.corbett@cgq.org.au using the subject line: Tenancy Manager enquiry via EthicalJobs.