Administration Assistant

About Sunterra

We are South Australia’s No.1 solar and battery company providing green and affordable solar energy solutions to homes and businesses across Australia. We are proud to be an Approved Solar Retailer with the Clean Energy Council. 

We are seeking a highly motivated Administration Assistant to join our team in Canning Vale, WA. Our company culture is built on team work, collaboration, and a passion for delivering long term product/services to our customers.

Job Responsibilities

1. Lodge network applications

- Use all relevant info from CRM to lodge customers' network application

- Call customers to get additional details if needed

- Track network application results and update job profiles

2. Installation schedules

- Answer installation phone lines

- Book installations between customers and installation teams

- Prepare paperwork for each job

- Liaise with the purchasing team to get materials ready per job

- Constantly update customer and related team members about progress

- Collect complete paperwork (soft version) for each job and upload to CRM

3. Maintenance schedules

- Troubleshoot for customers over phone

- Arrange maintenance team to do maintenance cases

- Track progress for each maintenance case until completely close

4. Government rebate applications

- Lodge applications for rebate per job

- Track rebate assessment progress and keep good records

- Reconcile the rebate application results weekly

- Prepare and lodge compliance paperwork if rebate application gets audited

5. Feedback and reports

- Sync all activities on CRM

- Constantly obtain advices from the management to solve problems - Submit daily work

reports to the management

6. Other tasks assigned by the management

Skills and Experience

1. Bachelor's degree/Master's degree in Business Administration is preferred.

2. Candidates working in the solar sector will be given preference.

3. 1-3 years of experience in an administration assistant role.

4. Strong technical knowledge and experience with a range of products, services, and technologies.

5. Excellent communication and interpersonal skills, with the ability to explain complex technical concepts to non-technical customers, related to installations and maintenance schedules.

6. Ability to diagnose and troubleshoot technical issues, and to find creative solutions to complex problems.

7. Ability to work well under pressure, handle multiple tasks simultaneously, and prioritise the workload.

8. Proficiency in using computer systems and software, including customer relationship management systems and databases.

Job Benefits and Perks

1. Competitive salary package and annual bonus.

2. Training and development opportunities: we provide opportunities for employees to improve on their skills and advance in their careers.

3. Employee discounts: we provide discounts to our products or services.

4. Positive and inclusive company culture.