Office Administrator / Operations Coordinator

Townsville Solar Clean and Bird Proofing Pty Ltd
Townsville, Northern QLD
Administration & Office Support

Full-time
From $30 per hour + super, depending on experience

Townsville Solar Clean is a growing local business specialising in solar panel cleaning, bird proofing, and gutter cleaning across Townsville and surrounding areas.

We are looking for a reliable, organised, and detail-focused Office Administrator / Operations Coordinator to help manage the day-to-day admin, phones, bookings, customer communication, invoicing, scheduling, and office systems for the business.

This is not just a basic reception role. We are looking for someone who can take ownership of the office, keep the business organised, communicate well with customers and technicians, and grow into a larger office management role as the business continues to expand.

What you can expect

• Full-time role

• Monday to Friday roster, generally 7:00am–4:00pm, with breaks in accordance with employment obligations

• From $30 per hour + super, depending on experience

• Office-based role, with potential for 1 work-from-home day once fully trained

• Laptop supplied

• Paid birthday leave

• Ongoing training and support

• $1,000 retention bonus available after 12 months of continuous employment

• Stable role with a growing local company

• Positive team culture

About the role

You will be responsible for helping run the admin and operations side of the business. Your job will be to keep the office, phone, inbox, calendar, bookings, technician schedule, customer communication, invoices, and systems organised.

Your main tasks will include:

• Answering incoming calls

• Making outbound calls to customers

• Confidently making sales/admin follow-up calls

• Calling customers back

• Booking jobs

• Managing the calendar and technician schedule

• Sending quotes

• Following up quotes

• Customer follow-up before and after jobs

• Managing emails and customer enquiries

• Updating ServiceM8 and job notes

• Using GoHighLevel, Gmail, Xero, spreadsheets, and other business systems

• Sending invoices and payment links

• Helping with basic accounts admin

• Assisting with payroll if experienced and capable

• Keeping customer records accurate

• Supporting technicians with job information

• Helping keep the business organised day to day

• Taking ownership of office admin systems and improving them over time

Essential requirements

• Strong organisation skills

• High attention to detail

• Friendly and confident phone manner

• Confidence making outbound calls

• Confidence making sales/admin follow-up calls

• Good written communication

• Ability to work independently

• Ability to manage multiple tasks at once

• Comfortable using computers, phones, emails, calendars, and office software

• Reliable, punctual, and professional

• Full working rights in Australia

Preferred but not essential

• Experience in admin, reception, scheduling, customer service, or operations coordination

• Experience in a trade, construction, cleaning or home-service business

• Experience using ServiceM8, Xero, GoHighLevel, Gmail, or similar systems

• Payroll experience

• Experience managing bookings, technicians, or field staff

Training will be provided.

About you

You are organised, friendly, and detail-focused. You can deal with customers confidently, keep track of moving parts, and work independently without needing to be chased.

You are comfortable being the person who keeps the office under control. You can manage calls, emails, bookings, follow-ups, invoices, and daily admin while helping the technicians and customers get the information they need.

The right person will become a key part of the business and will have the opportunity to grow into an Office Manager role as the company grows.

Apply now

If you are an organised, reliable, and friendly administrator who wants a stable role with a growing local business, apply now.