Customer Service Representative – Inbound Call Centre

Join an Industry Leader with Over 50 Years of Success

Warwick Fabrics is a family-owned Australian company and a leading wholesaler in the textiles industry, proudly servicing customers nationally and internationally for over five decades.

We are currently seeking a Customer Service Representative to join our Inbound Call Centre team. This role is ideal for individuals who are passionate about delivering excellent service and enjoy working in a collaborative, customer-focused environment.

We welcome full-time applicants who are enthusiastic, quick to learn, and committed to delivering top-tier customer support.

What You’ll Be Doing

- Handle 30–40 inbound customer calls per day, assisting with orders, product enquiries, and general support.

- Respond to customer emails and follow up on enquiries promptly.

- Perform administrative duties such as data entry, order processing, and maintaining accurate records.

- Collaborate with internal departments to ensure smooth and timely resolution of customer needs.

- Uphold Warwick Fabrics’ strong reputation for friendly, efficient, and reliable service.

What You’ll Bring

- Previous customer service or inbound call centre experience is helpful but not essential.

- Outstanding verbal communication and interpersonal skills.

- Strong attention to detail, time management, and organisational skills.

- A punctual and dependable approach to work, with a commitment to reliability.

- Ability to work independently as well as part of a supportive team.

- Experience with ERP systems (e.g. Pronto) or Zendesk is a bonus – full training provided.

What’s in It for You

- Work for a respected, family-owned Australian brand.

- Supportive team culture in a modern Collingwood office.

- Flexible working options - opportunity to work from home 1 day a week after training.

- Secure on-site parking provided.

- Laptop supplied and comprehensive onboarding process.

- Performance-based salary structure with room for growth.

Apply Now

If you’re ready to bring your customer service skills to a trusted and dynamic company, we’d love to hear from you.

To apply or for further information, contact:

Cassandra Goodge – Department Manager

••••@warwick.com.au