Field Service Engineer - Australia

TOMRA Recycling has pioneered the use of sensor-based technology for automating the recovery and recycling of valuable resources. The flexible sorting systems perform an extensive range of sorting tasks and can sort various types of materials and minerals with the purpose of preparation for recycling, and material upgrading.

Sensor-based sorting technology is critical to reducing the dependency on primary raw materials and mitigating the environmental impact caused by landfills and incineration. Currently TOMRA Recycling has an installed base of over 11,000 units across more than 50 markets.

TOMRA Recycling is a member of the TOMRA Group founded in 1972 that began with the design, manufacture, and sale of reverse vending machines (RVMs) for automated collection of used beverage containers. Today TOMRA provides technology-led solutions that enable the circular economy with advanced collection and sorting systems that optimize resource recovery and minimize waste in the food, recycling, and mining industries.

Job Description

Position Overview

Field Service of existing recycling install base and new recycling projects focusing on, but not limited to, the Sydney area. Strong technical, organisational and communication skills mandatory.

Field service work (commissioning, testing, operation, maintenance, repair, breakdowns, optimization)External and internal Project coordination work (new projects, upgrades, other service related)Regular travel interstate and overseasRoles and Responsibilities:

Responsible for the installation, commissioning, maintenance, repair and optimization of sensor-based sorters in TOMRA’s Recycling install baseProvide exceptional field service support to internal and external customersCustomer assistance to identify service and spare parts needsTraining of customer maintenance and service personnelClose co-ordination with the customer project team from point-of-sale to post-commissioning.Maintain and accurately report on all service and contract work undertaken. Ensure timely delivery of all administrative paperwork.Identify opportunities for potential upgrades and sales including liaising with TOMRA’s Project Management team, Sales team and local Sales Agents and distributorsCommitment to continuous improvement by providing feedback and suggestions on quality, efficiency and profitabilityAct positively and in a customer-oriented wayDeveloping and maintaining strong customer relationships is critical to success in this roleWork with sales team to provide solutions for various customer applications

Qualifications

Qualifications

An electrical/mechanical based engineering qualification with a strong inclination towards hands-on skills in mechanical and electrical systems, both hardware and software.Skills

Proven problem-solving skillsHigh level of attention to detailEffective team playerAbility to use computer and various engineering softwareExcellent hands-on Electrical and Electronics troubleshooting skillsMechanical aptitude requiredProven communication skills, both written and verbal, with the ability to form close relationships with customers and demonstrated ability to present complex technical information in a user-friendly mannerAbility to relate to customers, their views and issues, locally and in other countries and culturesMotivated individual who has a passion for engineering.Experience

>3 years work experience in industrial equipment support rolePrevious optical sensor sorting experience highly advantageousExperience with recycling industry will be held in high regardOther skills/Personal qualities

IT skills including networks and securityCustomer focusedInterpersonal skillsInnovativeResults/outcome drivenMust be a self-starter able to work and travel independently but also a team-player when requiredWorking knowledge of WH&S complianceSocially outgoing, ability to handle work demand and to work under pressureOther languages advantageous

Additional Information

Candidate Profile

Australian Citizen or Resident with unrestricted work rightsDriver’s License mandatory