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Beach Hotel
Position objectives: Act as an ambassador for the hotel at all times To provide a consistently clean, safe and welcoming environment for patrons and staff maintaining standards of hygiene and presentation throughout v…
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About the role
Position objectives:
Act as an ambassador for the hotel at all times
To provide a consistently clean, safe and welcoming environment for patrons and staff maintaining standards of hygiene and presentation throughout venue
Ensure policies and procedures are adhered to relating to customer service, cleanliness and personal development
Maintaining accountability, a positive work environment and being an integral part of a strong, supportive and professional team
Principal Responsibilities:
Ensure excellent and professional client service at all times
Setup and reset specific activities as directed
Undertake general cleaning and service duties of accommodation
Communicate and liaise with team members, management and other areas of operation
Adhere to company Code of Conduct and standards at all times
Ability to work in a team based environment
Be aware and understand the hotel Work Health & Safety (WHS) policies and procedures
Develop and maintain high levels of service within the hotel on a daily basis
Proficient in the professional service of housekeeping and cleaning
Good conflict resolution skills
Courteous, welcoming and informative
Strong and effective communication methods with management and staff
Follow Standard Operating Procedures (SOPs) and / or Safe Work Procedures (SWPs) for all areas of the hotel at all times
Any other duties directed by Management
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