Team Leader - Domestic Violence Crisis Line

Women’s Safety Services SA (WSSSA) is a leading provider of support services for women and children experiencing domestic & family violence. Our organisation shares a vision for a society where women and their children live safely and thrive in communities free from all forms of violence. Our staff have passion, courage, and resilience that nurture and support life-changing outcomes for clients.

THE ROLE

The Domestic Violence Crisis Line (DVCL) is a telephone-based service for women and their children experiencing domestic and family violence. The Brief Intervention Service (BIS) is part of a pilot project within the Domestic Violence Crisis Line. The BIS case managers contribute to identifying safe pathways for victim-survivors out of emergency accommodation.

Reporting to the DVCL Program Manager, the Team Leader will lead the DVCL and BIS team to provide a specialist crisis response through comprehensive assessments and safety management for callers experiencing domestic or family violence.

We are currently seeking two part time Team Leaders working 0.8 FTE (60 hours per fortnight).

The successful candidate will work across a negotiated roster which includes days, afternoons and weekends, between a span of hours between 8am-11pm.

ABOUT YOU

If you love to lead by example, enjoy working as part of a dynamic, fast paced team environment and have a strong commitment to staff support, why not use your leadership experience, knowledge and understanding of domestic and family violence to motivate, advise and support staff within this complex program.

To succeed in these exciting and demanding roles you will need:

• Hold or be studying towards a degree level qualification in Social Work or hold a tertiary degree in a related discipline with commensurate experience with the position.
• Significant experience in the provision of crisis telephone counselling and/or case management within a complex and high-demand environment
• Strong understanding of risk assessment and safety management as it relates to women and children experiencing domestic and family violence;
• Understanding of the best practice approaches applicable when working with women and children experiencing domestic and family violence;
• Ability to make sound assessments of client needs and communicate these clearly to clients;
• Ability to motivate and facilitate a high level of team performance by providing positive leadership, management and supervision
• Must be able to work outside normal hours in an on call capacity as required
• A current full drivers licence, and be eligible for, or hold a DHS Working with Children Check and National Police Clearance;

WHY CHOOSE WOMEN’S SAFETY SERVICES SA?

We are proud to offer the following benefits to our valued staff:

• Level 6, Social, Community, Home Care & Disability Award: Hourly rate of $59.15 / Annual $115,300 FTE ($92,200 pro rata)
• Generous above award Enterprise Agreement entitlements: Including • 5 Wellbeing days • On-Call leave • 6 weeks paid parental leave • Paid Domestic & Family Violence Leave • First Nations Ceremonial, and Cultural leave
• Salary Packaging Options: up to $15,900 tax free and other incentives available
• Commitment to work life balance
• Career Development Opportunities: promotion opportunities, on the job and in-house training.
• Women’s led organisation: client-centered, strengths based, diverse, trauma-informed, supportive and responsive
• Specialist Trauma-informed Employee Assistance Program

HOW TO APPLY

A full position description can be found HERE

Applications should include your resume and a cover letter, addressing the person specification within the position description.

APPLICATIONS CLOSE: 6 September 2026

Applications will be reviewed as received and the position closed earlier should a suitable candidate be found.

WSSSA is an Equal Opportunity Employer, committed to building our strengths through a diverse and inclusive workforce. Aboriginal and Torres Strait Islander applicants, applicants of culturally diverse backgrounds, those with disability, and gender diverse applicants are strongly encouraged apply.

Persons of Australian Aboriginal or Torres Strait islander descent, who have the appropriate background and skills but do not have the essential qualification will be entitled to apply for any roles requiring a qualification in Social Work within Women's Safety services SA (WSSSA)