Staffing Coordinator | Townsville

Staffing Coordinator | GEMA Group

A bit about us…

GEMA Group began as a humble Australian owned business in 1984. Today we still encourage this culture of family amongst our teams, promoting respect, trust, and integrity as we do business. With strength at our core, the GEMA Group has continued to deliver amazing hospitality and catering experiences for over 40 years.   

GEMA Group has the credibility and proven track record to deliver events to a highly professional standard time and time again. Our events portfolio spans from major cities and regional towns across the country.  You will be joining a dynamic and robust company that is committed to continued growth within the Hospitality Industry. GEMA Group prides itself on its people and its culture, holding an industry reputation for a team of likeminded, enthusiastic professionals. 

The opportunity…

An exciting opportunity is available for an enthusiastic and motivated Staffing Coordinator to oversee daily casual rostering, onboarding, and administrative tasks for our Townsville portfolio, which includes Queensland Country Bank Stadium and the Townsville Supercars.
Working alongside our Venue Management team, you'll support recruitment and onboarding processes, coordinate weekly event-day rosters, manage uniforms and training, and handle general administrative duties. The role requires occasional weekend availability for event staff check-ins.
We're seeking a candidate who embodies GEMA's core values and is ready to grow both personally and professionally in a supportive yet challenging environment. The ideal person will be professional, approachable, and collaborative, someone who thrives as part of a dedicated team committed to excellence in service delivery.

A bit about you..

• Willingness to be part of a great team and work in a friendly, flexible and hugely supportive team environment. 

• Positive and friendly attitude.

• Professional verbal and written communication skills with staff and clients.

• Previous Hospitality experience would be preferred, however not a requirement.

• Highly organised individual that is a thinker and planner with attention to detail.  

• Display high level of tact and discretion when dealing with sensitive and confidential information. 

• Previous experience using Human Force is advantageous but not essential

Duties 

• Managing the recruitment pipeline for casual staff, including job postings, candidate screening, and completing the onboarding process

• Supporting event rostering and scheduling coordination

• Maintaining current licensing and compliance documentation

• Overseeing staffing operations on event days

• Supporting uniform allocation and inventory management

If you're organised, people-focused, and thrive in a fast-paced events environment, we'd love to hear from you.
Join our team and play a key role in delivering exceptional experiences at some of Townsville's most iconic venues. Apply now to become part of the GEMA family.