Prisoner Support Officer

Job description
Agency Department of Corrections Work unit Reintegration and Support Services
Job title Prisoner Support Officer Designation Administrative Officer 5
Job type Full time Duration Ongoing
Salary $93,674 - $98,332 Location Alice Springs
Position number 27186 RTF 355120 Closing 05/09/2026
Contact Kirra Hetherington Manager Reintegration and Support Services on 08 88951 1063
About the agency https://corrections.nt.gov.au/
Apply online https://jobs.nt.gov.au/Home/JobDetails?rtfId=355120

APPLICATIONS MUST INCLUDE A ONE-PAGE SUMMARY ABOUT YOU, A DETAILED RESUME AND COPIES OF
YOUR TERTIARY QUALIFICATIONS.
Information for applicants – inclusion and diversity
The NTPS values diversity. The NTPS encourages people from all diversity groups to apply for vacancies and accommodates
people with disability by making reasonable workplace adjustments. If you require an adjustment for the recruitment
process or job, please discuss this with the contact officer. For more information about applying for this position and the
merit process, go to the OCPE website.

Primary objective
Ensure prisoner’s individual needs in relation to welfare support, pre-release planning and external referrals are identified
and managed through their custodial sentence and during the transition period from prison to the community.
Key duties and responsibilities
1. Liaise and collaborate with departmental officers, other government agencies and non-government organisations to

provide relevant support services and welfare assistance to prisoners.
2. Engagement with prisoners regarding their needs, identify needs and referral to specialist internal and external services

and process prisoner requests for support in a timely manner.
3. Establish and maintain accurate statistical data collection and recording of the delivery of support services on the

Integrated Offender Management System consistent with Correctional Services policies and procedures for the
management of prisoners.

Selection criteria
Essential
1. Demonstrated high level of communication skills and ability to interact with people from diverse cultures; particularly

Aboriginal people from the Northern Territory region.
2. Demonstrated ability to identity issues, ability to problem solve and collaborate with internal and external stakeholders,

in a timely manner to address prisoner needs.
3. Experience in the collation and maintenance of accurate statical data for the recording of delivery of support services,

and documentation of accurate case notes and reporting.
4. Experience in delivering services and/or interventions in small groups and with involuntary participants.
5. Experience in the use of computers and associated software packages including mainframe databases, word processing,

spreadsheets and email applications.
6. Demonstrated high standard of organisational skills, ability to work unsupervised and knowledge of motivational

interviewing, cultural mediation and conflict resolution skills.
7. Demonstrated ability to actively engage and coordinate a range of service providers to support the welfare needs and

successful reintegration of prisoners into the community.
Desirable
1. Relevant qualifications in social welfare, Aboriginal studies or associated discipline.
2. Current driver’s licence or ability to obtain.
Further information
The Department of Corrections has a Smoke Free Policy, including e-cigarettes. Staff are not permitted to smoke anywhere
on Department premises, facilities or in vehicles, nor whilst working off-site. The preferred applicant/s will be required to
complete a pre-employment questionnaire and the successful applicant/s will be required to undergo a criminal history check
(confirmed by fingerprints and name check) prior to commencement of employment. An adverse criminal history will not
necessarily exclude an applicant from this position. All employees are subject to random drug and alcohol testing.