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About the role This role is responsible for the day-to-day management of customer accounts, ensuring payments are correctly allocated, outstanding balances are followed up, and account records remain accurate and up t…
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About the role
About the role
This role is responsible for the day-to-day management of customer accounts, ensuring payments are correctly allocated, outstanding balances are followed up, and account records remain accurate and up to date. You will be joining a small accounts team within a growing Australian business. The role involves a mix of accounts receivable processing, account reconciliation, customer communication and problem solving.
Key responsibilities
Process and allocate customer payments
Monitor outstanding accounts and follow up overdue invoices
Send customer statements and copies of outstanding invoices
Reconcile customer accounts and investigate payment discrepancies
Process and apply credits and refunds where required
Maintain accurate customer account information
Respond to customer queries regarding invoices, payments and account balances
Assist with direct debit and instalment payment reconciliation
Identify overdue or defaulted payment arrangements and escalate where required
Assist with month-end accounts receivable reconciliation
About you
Has previous accounts receivable or similar accounts experience
Has strong attention to detail
Is confident working with numbers and financial records
Can manage a high volume of transactions accurately
Has good written and verbal communication skills
Is comfortable following up customers regarding outstanding accounts
Can investigate and resolve account discrepancies
Is organised and able to manage competing priorities
Can work independently while also being part of a small team
Has good Microsoft Excel skills
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