Coordinator Complaints

We currently have the following positions available, commencing ASAP:

• 2x - permanent full-time positions

The Standards and Integrity Directorate, within the Professional Standards and Conduct Division, is responsible for the assessment and management of complaints in accordance with the Complaints and Notifications Policy. The Directorate oversees investigations into staff disciplinary matters, conducts reviews into child deaths and serious incidents, and monitors compliance with Working with Children Check requirements for departmental employees.

The Directorate promotes a strong culture of integrity by providing education, training, and support that upholds high standards of conduct. It focuses on effective complaint resolution, child safety, and reducing the risk of serious misconduct, including fraud and corruption, by investigating allegations of staff conduct in line with the Public Sector Management Act 1994, the department’s Code of Conduct, and relevant policy frameworks and instructions from the Public Sector Commissioner.

The Role

The Coordinator Complaints assists in the administration of misconduct complaints against staff, including assessments and classification of allegations, recording and monitoring of Local Improvement Actions. They assist in the management of the Directorate’s investigation management system, ensuring complaints are recorded, classified, monitored and resolved in accordance with the established timeframes and quality standards.

The successful candidates will undertake projects that support continuous improvement in; complaints management, child protection, conduct and integrity policies within the Department. Within their roles they will assist in implementing plans, strategies and policies to ensure complaints and investigations are handled in accordance with regulatory and legislative requirements.

Professional Benefits

We are conveniently located in East Perth and our employees enjoy a range of benefits which include: 

• 12% employer contributed superannuation.
• Flexible working arrangements are genuinely considered to create healthy work life balance including working from home and flexible working hours
• Generous leave entitlements including annual, personal, long service and parental leave.
• Professional development opportunities and study leave/assistance.
• Access to salary packaging (in accordance with relevant industrial instruments).
• Enjoy easy access to public transport with the Claisebrook train station just a 5-minute walk away or, take advantage of the free Yellow Cat bus service that stops outside our building entrance. Additionally, various CPP parking locations are within walking distance.

Want to know more?

Full details of the role, selection criteria and training requirements are listed in the attached Job Description Form (JDF).

For more information about this opportunity, please contact Amanda Cann, Manager Assessments and Complaints on (08) 9264 43***or ***********@education.wa.edu.au

Agency Referrals: Public sector agencies seeking to refer surplus employees should contact Recruitment at ***************@education.wa.edu.au during the advertising period. 

We are committed to building the leadership capability of our people (Building Leadership Impact).

Equity and Diversity

We are committed to an inclusive and culturally responsive workforce reflecting the diversity in our workplaces and the Western Australian community. We welcome and encourage applications from Aboriginal and Torres Strait Islanders, young people, people of diverse sexualities and genders, people with disability, and people from culturally and linguistically diverse backgrounds.

Explore our Equity, Diversity and Inclusion Plan 2021-2025 for more details.

Eligibility

To work with us, you must: 

• be an Australian or New Zealand citizen, permanent resident or have a valid visa with relevant work rights for the term of the appointment.
• consent to a Nationally Coordinated Criminal History Check and obtain a current Screening Clearance Number issued by the Department of Education’s Screening Unit before you start.
• undertake or hold a current Working with Children Check.
• complete a declaration upon employment, that any significant change in their circumstances (e.g. new criminal charges /convictions/conflicts of interests) will be communicated to their Line Manager.
• complete an annual declaration advising of any change to work-related circumstances (e.g. new criminal charges/convictions; conflicts of interest).
• disclose any previous disciplinary findings from an employer; this may involve obtaining written confirmation from current/past employers to demonstrate they have not been the subject of disciplinary investigation resulting in an adverse finding or unresolved disciplinary matter.

More information about employment eligibility can be found on our website and in the attached Job Description Form (JDF).

Application Instructions

Apply online in two easy steps:

Step 1: Select Apply for Job

Complete the online application form, including details of two (2) work related referees, preferably one being your current line manager.

Step 2: Attach your documents

Your application should include: 

• A CV of up to three (3) pages outlining your employment history and professional learning summary relevant to this position
• A two (2) page statement addressing the following selection criteria as outlined in the attached JDF:
  1. Demonstrated experience undertaking assessment of complaints and breaches of discipline within a public sector environment.
  2. Demonstrated sound oral, written and interpersonal communications skills, including the ability to liaise effectively with staff at all levels.
  3. Demonstrated ability to work collaboratively within a team environment.
  4. Demonstrated well-developed conceptual and analytical skills.
  5. Demonstrated understanding of the relevant structure and regulatory frameworks with regard to Part 5 of the Public Sector Management Act 1994 impacting on the Department.
  6. Demonstrated commitment to providing quality customer service.

It is recommended you have your attachments ready before selecting Apply for Job.

Your application must be received before the closing date and time. Late applications will not be accepted.

For technical support submitting your application, you can call the Department of Education’s Recruitment team on (08) 9264 41***for assistance.

Advertised Vacancy Number: DOE1062949 

Applicants assessed as suitable may be considered for similar vacancies that arise in our branch within the next 12 months. This includes circumstances where this position becomes subsequently vacant should the successful applicant decline or vacate the advertised position.

The Department applies a four (4) day breach period to this selection process.

Applications close: 4.30pm (AWST) on Monday, 7 September 2026