Patient Services Officer (Medical Receptionist)

At GenesisCare we want to hear from people who are as passionate as we are about innovation and working together to drive better life outcomes for patients around the world.

Care to join the team?

We’re looking for a Medical Receptionist (Patient Services Officer) to join our team in a permanent full-time position, based at our North Adelaide clinic, with the flexibility to work across our other Adelaide sites as required.

You'll play an important role in delivering an exceptional experience for our patients while supporting doctors, clinicians and colleagues to ensure the smooth day-to-day running of the clinic.

This role would suit someone who enjoys variety, building strong relationships across teams and making a genuine difference to the patient experience.

More specifically you will:

• Delivering exceptional customer service and ensuring patients feel supported throughout their treatment journey
• Assisting with patient billing and payment discussions in a professional and compassionate manner
• Providing administrative support to doctors and key stakeholders
• Managing patient flow throughout the clinic to ensure appointments run efficiently
• Handling incoming phone enquiries and responding to patient questions
• Scheduling consultations and coordinating doctor clinic sessions
• Supporting visiting clinicians and ensuring all clinic requirements are in place
• Managing incoming correspondence, including scanning, filing and actioning documentation
• Contributing to a positive and collaborative team environment

You'll thrive in this role if you're organised, proactive and genuinely enjoy helping people.

We're interested in hearing from people who have:

• Previous administration experience in a fast-paced, customer-focused environment, ideally within healthcare
• Knowledge of patient billing processes and Medicare funding pathways
• Strong organisational skills and the ability to manage competing priorities
• Excellent communication skills and confidence engaging with a wide range of stakeholders
• The ability to work independently while also being a valued team member
• Experience using clinical administration systems and Microsoft Office programs
• A flexible and adaptable approach, including the ability to work across multiple clinic locations when required

Most importantly, you'll bring a positive attitude, a strong customer focus and a genuine commitment to delivering outstanding patient care.

Benefits of joining our team:

• Great work/ life balance, no late nights or weekends.
• Thriving close-knit culture and communities and supportive environment with encouragement to live your highest potential.
• Qantas membership discount, gym membership discount, Bupa discount.
• The opportunity to work for one of the most influential healthcare providers pioneering the way forward in innovation for cancer treatment.
• Fast paced, high performing & agile working culture with lots of change due to our rapid growth.
• All employees and their family members have access to free confidential support that is completely external to GenesisCare including financial, nutritional and wellbeing coaching, legal advice & counselling.
• Learn and grow with our award-winning development programs.

About GenesisCare

By joining GenesisCare, you will be joining a highly progressive and passionate team of healthcare professionals and support staff, united by a common purpose: to design care experiences that deliver the best possible life outcomes. The ambition for better cancer care that began our story, has grown into a passionate team of ~2,000 employees across 50 locations nationally. Join us to design better care and enjoy a career with purpose.

GenesisCare is committed to managing the risk of transmission of specified vaccine preventable diseases (VPDs). Certain roles may require the successful candidate to show evidence that they have been vaccinated against or are not susceptible to specified VPDs.

GenesisCare is an Equal Opportunity Employer.