Customer Care Specialist

Benefits:

• Opportunity to Join one of Australia’s Leading Packaging, Warehouse & Washroom Distributors
• Monthly bonuses linked to KPIs and profit sharing.
• Great company culture—supportive, energetic, and people-focused.
• Ongoing training, career progression and development opportunities.
• Long term stable employment
• Onsite parking and modern facilities.

Join a team where customers come first and values drive everything we do!

At TigerPak, our success is built on putting the customer at the heart of every decision and interaction. We’re looking for a Customer Care Specialist who shares our passion for delivering outstanding service and wants to be part of a friendly, reliable, and high-performing team

TigerPak has a fast-paced, fun and vibrant culture with a focus on extreme Customer Service and going the extra mile for our clients. We value and look after every one of our team members.

You can learn more about us on our website - www.tigerpak.com.au

About Us

TigerPak is one of Australia’s leading distributors of packaging materials, warehouse consumables, and safety products. We are proud to be innovative, energetic, and people-focused, with a strong history of delivering exceptional customer service.

As a Customer Service Representative at TigerPak you will play a crucial role in ensuring our clients receive the highest level of service and support, consistently delivering fast, accurate, and on-time solutions to their needs. Whether your handling enquiries, resolving complaints, or processing orders, you will always uphold our ‘Extreme Customer Service’ guarantee.

About the Role

As a Customer Care Specialist, you’ll be the first point of contact for our customers—answering calls, emails, and webchat enquiries. You’ll process sales orders, resolve issues, and make sure every customer feels heard, valued, and supported. You’ll work closely with your team and other departments to ensure every customer interaction is seamless and reflects what TigerPak stands for.

This role is based in Sydney but operates on Western Australia hours (9:00am–5:00pm WST), which is typically 11:00am–7:00pm Sydney time (depending on daylight saving).

What You’ll Do:

• Handle inbound sales calls and process orders via phone, email and webchat.
• Respond to customer enquiries and resolve issues quickly and efficiently through case logging and management.
• Manage returns, credits, and after-sales support
• Track and report on customer feedback through Net-promoter scores
• Collaborate with your team to deliver a consistent, high-quality customer experience
• Live and promote TigerPak’s values in every interaction

What You’ll Bring:

• Strong written and verbal communication skills
• A team player attitude
• Professional telephone etiquette
• The ability to stay calm and positive under pressure
• A genuine passion for helping customers

About You

• Previous experience in customer service.
• Excellent communication and interpersonal skills
• Strong problem-solving abilities and attention to detail
• Ability to multitask and work effectively in a fast-paced environment
• Positive attitude and a willingness to learn and grow within the company

Previous experience in processing orders in a fast-paced environment would be beneficial though not necessary. We offer training, both internal and external. Candidates with experience in any office-based customer service role will be considered.

How to Apply

If you’re ready to join a company that values your growth, supports your ambitions, and is committed to making a difference, click “Apply” now.

Please note: All applicants must be eligible to live and work in Australia. A medical with drug and alcohol testing will form part of our recruitment process. We reserve the right to commence shortlisting immediately. No recruitment agencies, please.