Client Safeguarding and Incident Oversight

Every person who accesses a Youturn service deserves to feel safe, heard, respected and supported.

About Youturn 

At Youturn, we're committed to ensuring every person who accesses our services feels safe, respected and supported. We're looking for an experienced Client Safeguarding & Incident Oversight Lead to drive best practice in safeguarding, client safety, complaints management and incident oversight across our organisation

You can find out more at youturn.org.au.

This is a unique opportunity for a skilled professional who enjoys balancing people, process and purpose. Working within our Quality, Practice & Performance team, you'll lead organisational approaches to safeguarding and client safety, oversee incidents and complaints, identify opportunities for improvement, and help build a culture where safety, learning and accountability are everyone's responsibility.

As our Safeguarding, Complaints & Client Safety Lead, you'll play a critical role in helping make that happen.

This is more than a governance or compliance position. It's an opportunity to influence how we protect vulnerable people, respond when concerns arise, learn from client experiences, and continuously improve the quality and safety of the services we deliver.

Working within our Quality, Practice & Performance team, you'll help ensure that client wellbeing remains at the centre of decision-making across the organisation. You'll champion safeguarding practices, strengthen organisational capability and help create environments where people feel safe to speak up, raise concerns and access support with confidence.

What you'll be doing

You'll be helping to ensure that every concern raised becomes an opportunity to learn, improve and strengthen client outcomes.

Your work will include:

• Leading Youturn's safeguarding, client safety and complaints management approaches to ensure people receiving our services are protected, respected and heard.
• Supporting leaders and teams to respond effectively, sensitively and safely when client concerns or incidents arise.
• Providing guidance on complex matters involving client wellbeing, safety and rights.
• Identifying themes and trends from incidents, feedback and complaints to improve client experiences and service quality.
• Building the confidence and capability of leaders and teams through coaching, education and practical support.
• Working collaboratively with stakeholders, regulators and internal teams to strengthen safeguarding culture and practice across the organisation.

You'll thrive in this role if...

• You believe that every person has the right to feel safe.
• You approach sensitive situations with empathy, professionalism and sound judgement.
• You can balance compassion with accountability and are passionate about helping organisations continuously improve the way they support vulnerable people.
• Most importantly, you're motivated by the opportunity to create real and lasting improvements in the lives of the people we serve.

 

What you'll bring

• Experience in safeguarding, client safety, complaints management, investigations, quality, governance or risk.
• The ability to confidently navigate complex and sensitive situations while keeping client wellbeing at the centre of your approach.
• Strong relationship-building skills and the ability to influence positive outcomes across diverse stakeholder groups.
• Experience working within community services, human services, health, mental health or related sectors.
• A strong understanding of safeguarding principles, client rights, trauma-informed practice and continuous improvement.

Qualifications

• Relevant tertiary qualifications in Social Work, Psychology, Nursing, Human Services, Public Health, Law or a related discipline.
• Relevant professional registration or accreditation will be highly regarded.

Why join Youturn?

The work you'll do here matters.

Every improvement you lead, every concern you help address and every safeguard you strengthen contributes to creating safer experiences and better outcomes for the people who trust us with their care and support.

 

We offer a generous remuneration package with benefits designed to support your career and lifestyle goals:

• Salary packaging up to $15,900 + $2,650 in meal entertainment benefits
• Enjoy a range of employee benefits and wellbeing initiatives that support you both at work and at home.
• 5 days of paid wellness leave annually (pro-rata)
• 12 weeks paid parental leave after 12 months of service
• Annual leave loading

Join a values-led organisation committed to integrity, inclusion, respect, learning and stewardship, where client wellbeing is at the heart of everything we do.

Ready to help create safer communities?

If you're passionate about protecting vulnerable people, strengthening client outcomes and ensuring every voice is heard, we'd love to hear from you.

Apply today and help shape a culture where safety, dignity and wellbeing come first. .

We are committed to building a diverse and inclusive workplace. We welcome applications from Aboriginal and Torres Strait Islander peoples, the LGBTIQA+ community, people with disabilities, culturally diverse backgrounds, and those with lived experience.