Customer Experience Consultant

Every conversation you have shapes someone's experience of Kanda. It's not just a phone call or an email, it's a moment where someone feels heard, supported and confident they're in good hands. That matters more than you might think.

As a Customer Experience Consultant with Kanda, you'll be the person our customers turn to when they need support, answers or simply someone who genuinely listens. You'll handle enquiries with care, manage feedback professionally and make sure every single interaction leaves the person on the other end feeling heard and valued.

This isn't just a customer service role. It's a role where your empathy drives outcomes, your attention to detail keeps things moving and your ability to stay calm under pressure makes all the difference to the people we support.

If you're someone who genuinely loves connecting with people and takes real pride in getting things right, we'd love to hear from you!
  
What You'll Be Doing

• Being the first point of contact for customers, providing a warm, professional and solutions-focused experience across every interaction
• Managing inbound and outbound customer enquiries via phone, email and other communication channels with efficiency and care
• Building and maintaining strong, positive relationships with customers to ensure their needs are met and expectations are exceeded
• Identifying and resolving customer concerns promptly, escalating where necessary and following through to ensure resolution
• Accurately recording and maintaining customer information and interactions across relevant systems
• Collaborating with internal teams to ensure a seamless and consistent customer experience at every touchpoint
• Monitoring and reporting on customer feedback and satisfaction to support continuous improvement initiatives

  
You're the Right Person If...

• You have proven experience in a customer service role, a call centre background is highly regarded
• You're confident managing feedback and complaints, with a natural ability to de-escalate difficult situations with care and professionalism
• You're someone who follows process well, applies templates consistently and understands the importance of working within set guardrails to get things done right
• You're tech savvy and comfortable working across Microsoft Office, email platforms and data and trend reporting
• Experience in a disability-specific customer service environment is a bonus and any relevant disability qualifications are welcomed but not essential

  
Why Kanda
We're one of Australia's most established care organisations and we're building something worth being part of.

• Monthly RDO for full-time employees - an extra 12 days of leave per year
• Wellness initiatives plus 24/7 access to the Sonder wellbeing app
• Access to an employee rewards hub providing savings and cashback across everyday purchases
• Employee recognition initiatives, including gift vouchers for Employee of the Month and service anniversaries
• Enjoy free Orbit World Travel Club membership - $100 travel voucher, exclusive offers, and dedicated support
• Genuine long-term career opportunities as Kanda continues to grow

Want to chat about this role?
Reach out to Maddi – Talent Acquisition Specialist 
Email: ••••@kandacare.com.au Phone: (07) •••• •889

Kanda is committed to creating and maintaining a child safe organisation.

We’re dedicated to building an inclusive environment where everyone feels safe, respected, and comfortable to be themselves. At Kanda, every voice matters, every culture is valued, and we believe that diverse perspectives aren’t just welcome — they’re essential to who we are and what we do.