Exhibition - Merchandise Supervisor

Merchandise Supervisor

Supervise the Team Behind the Magic

Do you enjoy supervising people, solving problems and creating exceptional customer experiences?

We're seeking an enthusiastic and capable Merchandise Supervisor to supervise merchandise operations for Disney: The Exhibition - A Century of Magic hosted at the Mackay Entertainment and Convention Centre.

In this role, you'll support and guide a small team, coordinate daily merchandise activities, and help ensure every visitor leaves with a memorable experience and a smile.

What You'll Be Doing

• Supervising daily merchandise operations.
• Supporting Merchandise Sellers.
• Stock control and replenishment.
• Monitoring customer service standards.
• Managing cash handling, end of day balancing and banking processes.
• Providing coaching, guidance and support to team members.
• Liaising with suppliers and internal stakeholders.

About You

You may be the perfect fit if you have retail or merchandise experience, confidence supervising staff in a customer-facing environment, strong organisational and communication skills, and experience with cash handling and end of day banking. You'll be comfortable working in a fast-paced, high-volume environment and bring a genuine passion for delivering great customer service while supporting team success.

Why You'll Love This Opportunity

• Supervise a team delivering memorable visitor experiences
• Build supervisor experience in a major event environment
• Work alongside passionate and energetic people
• Be part of something truly extraordinary

What You'll Need

• Current QLD Working with Children Check / Blue Card - essential.
• Queensland 'C' class driver licence - essential.
• Experience in merchandise, retail or customer service operations.

Employment Details

This fixed term full-time temporary supervisory opportunity forms part of the project running from November 2026 to May 2027. Flexible hours will include weekends, evenings and public holidays throughout the project period.

• Stream B, MECC Level 3 - 4: base annual salary range $34.50 - $39.59 per hour. Offer will be determined on the successful candidates' qualifications and experience. This is a banded Level 3 - 4 position)
• 12% superannuation
• Any 5 out of 7 roster arrangement.
• May be eligible for salary sacrificing options.
• Access to a lifestyle benefits program, including corporate discounts.
• Learning, development and career growth opportunities.
• Employee Assistance Program.
• Employee health and wellbeing initiatives.
• Active social clubs.
• Choice of 4 or 5 weeks of Annual leave - 17.5% leave loading pro rata

Please view the attached Position Descriptions (PD) for this role in the document attachments.

How to Apply

Prepare and submit your cover letter and resume, outlining your relevant experience for this role.

Disney: The Exhibition - A Century of Magic | MECC

Applications Close: 4 September 2026.

Don't miss out on this fantastic opportunity. This vacancy may close earlier than expected, so don't delay in submitting your application.

Having trouble submitting your application?

Reach out to our friendly Talent and Onboarding team by phoning 1300 MACKAY (13•• ••• 529).

Important information for applicants:

To be considered for this position, all candidates must have the appropriate working rights for Australia. Your Australian work rights will be verified during the recruitment process.

Applicants who progress beyond the interview stage will be required to undergo a pre-employment process, which includes comprehensive Pre-Employment Medical Assessments (inclusive of Drug and Alcohol testing).

We are an Equal Employment Opportunity (EEO) employer, where all applicants are treated fairly and respectfully and have equal access to all available opportunities. At Mackay Regional Council, diversity is about creating a respectful and inclusive workplace that recognises our employees' unique contributions and perspectives, working together to deliver extraordinary results