Product Owner (PAXI Systems)

Job Ref #: PEP-2989
Industry: Retail
Job Type: Permanent
Positions Available: 1

At PEP we call ourselves Dynamos – we have FUN, work hard, and take ownership of everything we do. We work in teams to create world-class solutions. Being a Dynamo of PEP means you are dynamic, helpful, and believe in making our customers look and feel good.

Job Description

Have you wondered how South Africa’s largest single brand retailer manages to offer its customers the most sought after products at the best prices? Has it been a career dream to work for a large organization that is known to be the friendliest retail brand; winning local and international awards for innovations and the use of state of the art systems and technology?

Do you want to join PAXI, a leading parcel service business? Is your next career move to join a team that constantly challenges itself to learn, grow and be agile? A team that works collaboratively with multiple internal and external stakeholders.  

Has it been a career dream to be mentored by people centred leaders who create a space where you can be heard and encouraged to bring your innovative & critical thinking skills to the fore?  If this resonates with you then this newly available opportunity has been crafted for you.

Purpose of the job

Setting the roadmap and prioritising the development demand list through understanding the business strategy and objectives, the customer needs, and technology.

Key Responsibilities

• Product Strategy & Delivery: Strategically drive product development, system improvement delivery, and project execution across Agile and Project Management frameworks.

• Requirements & Specs Ownership: Translate commercial BRDs into detailed Functional Specs (FRDs) and actionable Jira stories with testable Acceptance Criteria.

• Backlog Governance: Own, maintain, and groom the product backlog, enforcing strict Definition of Ready (DoR) and Definition of Done (DoD).

• Support & Operational Continuity: Oversee support service to the business, conduct root-cause incident investigation, and execute UAT sign-offs before technical escalation.

• Training & Enablement: Facilitate user training, create release notes, and ensure operational knowledge acquisition and transfer.

• Leadership: Guide cross-functional stakeholders and maintain alignment across business and IT delivery teams.

• Ad hoc Responsibilities: Support operational continuous improvement initiatives as required.

Job Requirements

• Business degree with Analytical/Commercial/Information Systems/Technology subjects

• Industrial Engineering Degree, Product Owner or Scrum certification (Beneficial)

• 5 years of experience in a similar or Solutions Manager role

• Business acumen experience in retail or logistics environments. (Beneficial)

• Project exposure to implement and design solutions in business

• Facilitate training sessions/presentations

• Above average computer literacy - MS Office & MS Project / Google Workspace

• BRD to FRD & Systems Expertise: Hands-on experience translating commercial BRDs into detailed Functional Specs (FRDs), user stories with acceptance criteria, system designs, and software documentation.

• Hybrid Delivery Fluency: Ability to operate seamlessly across Agile/Scrum methodologies and Project Management governance.

• Technical & Stakeholder Communication: Able to explain technical details, solution trade-offs, and ideas clearly to non-technical stakeholders with a supportive, solution-oriented approach.

• Technical Aptitude: Able to configure application back-end or front-end settings (non-developer) and support complex end-to-end business processes across multiple systems.

• Professional Mindset: Analytical problem-solving skills, curious self-learner, self-motivated, and collaborative team player.

The following will be an advantage:

• SQL

• Google Cloud Platform

• Google Data Studio

• Experience using Jira