Operations Manager

Founded in 2011, RPM Hire has grown rapidly to become a market leader in traffic management equipment hire across Australia. With operations in VIC, NSW, QLD, TAS, WA, and SA—and plans for international expansion—our business is built on delivering exceptional customer service and continuously improving both our products and the way we work.

Our Vision is simple but ambitious: to be the World's leading supplier of traffic management equipment hire, known for outstanding customer satisfaction, reliable equipment, and professionalism. We’re passionate about offering top-quality gear at competitive prices, helping our customers get the best value possible.

Our Culture is what makes us stand out. Guided by our core values—People Matter, Thirst for Improvement, Be Memorable, Be Courageous, and Safely Get Sh!t Done—we foster strong, lasting partnerships with both our customers and our team.

Industry Recognition: In June 2025, we were proudly recognised by the Hire and Rental Industry Association (HRIA), winning: 🏆 Hire Company of the Year 🏆 People and Culture Award

Join us and be part of a team that’s making an impact across Australia—and soon, the world.

The Opportunity

An exciting opportunity exists for a motivated, hands-on operator to join our VIC branch in a dynamic all-rounder role. This is a versatile position that blends day-to-day operations coordination, field delivery and installation, and workshop-based equipment maintenance ensuring our hire equipment is ready, safely deployed, and efficiently managed. If you thrive in a fast-paced environment, enjoy variety in your workday, and take pride in delivering exceptional service, this could be the perfect role for you.

Key Responsibilities

• Lead and manage all operations personnel including Schedulers, Supervisor, Drivers, and Labourers; across recruitment, training, performance management, and resource scheduling
• Oversee the safety of the staff, ensuring safety processes are followed and providing feedback and working with the HSEQ Manager.
• Conduct Toolbox Meetings, record minutes, and assign tasks accordingly.
• Oversee the movement and allocation of RPM equipment, supporting operational efficiency.
• Ensure compliance with customer requirements and company processes.
• Maintain strong relationships with key clients, suppliers, and cross-hire partners.
• Monitor and report NPS (Net Promoter Score), escalating concerns to the COO.
• Develop and implement strategic operational plans to improve productivity and service standards.
• Own state P&L and drive cost discipline across depot operations.
• Review and enhance processes, policies, and systems to optimize performance.
• Manage interstate stock transfers, including journey planning and compliance with safety guidelines.
• Collaborate with the workshop and Scheduler to prioritize equipment repairs and manage customer chargebacks.
• Oversee Sales to Operations integration, ensuring seamless service delivery.
• Setting and holding staff to high performance standards throughout the operations team and the yard.
• Strengthen client relationships through customer visits and proactive issue resolution.
• Improve workflow, equipment layout, and fleet control in compliance with road safety standards.

The Successful applicant

• Previous management experience working in a fast paced environment
• Excellent people and communication skills
• A positive 'can-do' attitude
• Highly organised, and a great attention to detail
• Exceptional work ethic
• Ability to demonstrate initiative and take responsibility for the timely completion of tasks
• Safety first thinking, always looking out for our employees and the community
• Growth mindset, always open to new ideas and innovative thinking
• Experience in either the Hire or Traffic Management industries is preferred

If you’re a strategic leader with strong operational expertise, apply now to be part of a growing team!

The Benefits of Working at RPM Hire 

• Safety first culture 
• Full training provided
• Modern, maintained vehicle fleet
• Ongoing training and development opportunities
• Employee profit share program
• You will be part of a supportive, fun and inclusive team
• We care about our employee’s  wellbeing. You will have access to our Employee Assistance Program and other wellbeing initiatives

Joining us means becoming part of an inclusive and supportive team with access to ongoing training and development opportunities, a robust safety culture, employee recognition, and confidential access to our Employee Assistance Program.

Successful applicants will undergo and pass a Police Check as part of the hiring process.

RPM Hire is an equal opportunity employer dedicated to fostering a diverse and inclusive workplace that values differences.

Proficiency in OH&S compliance, including manual handling techniques and hazard identification