Assistant Manager

About the role

We are seeking an Assistant Manager to join our team at Tradelink in Mandurah, WA. This is a full-time position offering an exciting opportunity to develop your management career within a dynamic retail and plumbing Industry. As Assistant Manager, you will play a key role in supporting the store's operations, ensuring excellent customer service, and driving sales performance. You will work closely with the Store Manager to maintain high standards of service, manage staff effectively, and contribute to achieving store objectives.

What you'll be doing

1. Assisting the Store Manager with the day-to-day operations of the store, including stock management, merchandising, and store presentation

2. Supervising and supporting store staff, including scheduling, training, and performance management

3. Delivering exceptional customer service and ensuring a positive shopping experience for all customers

4. Managing cash handling, point-of-sale systems, and financial transactions in accordance with company procedures

5. Monitoring stock levels, processing orders, and ensuring efficient inventory management

6. Assisting with promotional activities, visual merchandising, and store displays

7. Maintaining store cleanliness, safety standards, and compliance with health and safety regulations

8. Identifying and addressing customer concerns, resolving issues promptly and professionally

9. Supporting the achievement of sales targets and key performance indicators

10. Deputising for the Store Manager when required

What we're looking for

1. Proven experience in a retail management or supervisory role within a store environment

2. Strong leadership and people management skills with the ability to motivate and develop team members

3. Excellent customer service skills and a genuine passion for delivering outstanding customer experiences

4. Solid understanding of retail operations, including stock control, merchandising, and sales management

5. Proficiency with point-of-sale systems and retail management software

6. Strong numerical and analytical skills with the ability to analyse sales data and performance metrics

7. Excellent communication and interpersonal skills

8. Ability to work flexible hours, including weekends as required

9. A proactive, can-do attitude with strong problem-solving abilities

10. Desirable: Experience working within the plumbing industry or trade retail sector

What we offer

At Tradelink, we value our employees and are committed to creating a supportive and rewarding workplace. We offer competitive remuneration, opportunities for career progression within our growing retail network, and ongoing training and development to support your professional growth. We foster a collaborative team environment where your contributions are recognised and valued. We are committed to promoting a healthy work-life balance and maintaining a safe, inclusive workplace for all employees.

About us

Tradelink is a leading retailer in the retail and plumbing sector, known for our commitment to quality products, exceptional customer service, and strong community presence. We serve customers across Australia with a network of stores dedicated to providing expert advice and quality merchandise. Our company is built on values of integrity, customer focus, and employee engagement, creating an environment where both customers and team members thrive.

To apply for this exciting opportunity, please submit your resume and a cover letter outlining your relevant experience and why you would be an excellent fit for this role. Apply now to join our team at Tradelink Mandurah.