Employee Relations Business Partner

Bolton Clarke Group one of Australia’s largest independent, not-for-profit providers of home care, retirement living and residential aged care, operating nationally and internationally.  Bolton Clarke Residential group now has 88 Aged Care Homes across QLD, NSW, VIC, SA & WA, with the inclusion of the Allity, McKenzie & Acacia Living Group.

About the Opportunity

Bolton Clarke is seeking experienced Employee Relations Business Partners to join its national ER Services team and support leaders across a diverse workforce. The primary vacancy is VIC-based at our Support Office – Forest Hill, with an additional opportunity based in Brisbane. These are hands-on, high-impact roles where you’ll provide practical ER and IR advice, triage leader queries, and manage a broad range of end-to-end case work across our aged care services.

Joining a large, purpose-driven not-for-profit with a national footprint, you’ll be part of a collaborative ER Services team that supports leaders with case management, compliance, risk mitigation and practical resolution of workplace matters. The team includes senior ER specialists and access to in-house legal support for complex or high-risk matters. If you enjoy working at pace, thrive on case management, and are passionate about supporting leaders to navigate people challenges while delivering quality care outcomes, this role offers scale, challenge and genuine purpose.

Key Responsibilities

• Act as the first point of contact for leaders on a broad range of employee and industrial relations matters, triaging and managing cases end‑to‑end
• Independently manage and prioritise a high volume of ER case work, including misconduct, performance management, grievances, investigations, disciplinary processes, absenteeism, non-work-related injury matters and general ER advice
• Identify and escalate complex or high-risk matters, including formal investigations, SIRS-related matters, terminations and tribunal matters, partnering with senior ER leaders and in-house legal counsel where required
• Provide clear, practical advice to leaders on the application of policies, procedures, Awards, EAs and workplace legislation
• Ensure all ER matters are managed consistently, compliantly and with a strong focus on risk mitigation
• Maintain high-quality case documentation, ensure effective handover where matters are escalated, and contribute to reporting on ER/IR case trends and outcomes
• Attend site-based meetings as required, with flexibility to support leaders across allocated services and broader national priorities

We would love to hear from you if you have:

• Qualifications in Human Resources, Industrial Relations or equivalent experience
• Demonstrated experience in employee relations, industrial relations, HR advisory or case management roles
• Proven ability to manage high-volume, end-to-end ER case work independently, with strong prioritisation and follow-through
• Strong working knowledge of employment legislation, Awards, Enterprise Agreements, ER/IR policies and workplace procedures
• Confidence advising leaders on complex people matters in a risk‑focused environment
• Sound judgment in triaging matters and knowing when to escalate complex or high‑risk cases
• Excellent communication, documentation and stakeholder engagement skills
• Experience in aged care, health, community services or another complex, multi-site environment will be highly regarded

Why Work For Bolton Clarke:

Excellent work/life balance with shifts that suit your personal needs

• A caring team environment with strong clinical and allied health support

• Career progression and development opportunities

• Generous salary packaging and not-for-profit tax benefits – claim up to $18,550 tax free

• Private health insurance and gym discounts

• An Employee Assistance Program for staff and family

Apply Now: Our application process takes 10 minutes to apply, please follow the below link to start your application.

Our commitment to diversity: At Bolton Clarke we expect our staff to respect and value differences in age, disability, race, nationality, ethnicity, sexual orientation, gender identity, intersex status and family or marital status.

Appointment to this position and ongoing employment is subject to your commitment to supporting diversity and inclusion.

If you have any further queries, please contact Troy Groves (workwithus@boltonclarke.com.au)