Support Officer (Contact Centre)

About Land Registry Services (LRS)

NSW LRS has played a foundational role in the lives of people across New South Wales for over 160 years, quietly ensuring the security, integrity and accessibility of land and property ownership. From the first handwritten titles to today’s digital platforms, our evolution has always been guided by one purpose: to create confidence beyond boundaries.

In recent years, we’ve modernised systems, expanded our digital services, and strengthened how we serve our customers and partners. Our new brand reflects this evolution. It’s a symbol of where we’ve come from and where we’re heading. At the heart of it all is our promise: Powering land certainty for NSW, so people, businesses and communities can move forward with confidence.

Your Opportunity

Hybrid working approach with a centrally located office in the Sydney CBD. The expectation is full-time in office to support training and development for the first 6-8 weeks, after this period, you may be eligible to work up to 2 days per week from home. Note: Contact Centre only operates from 8:30am - 5:00pm, Monday to Friday.

This role is responsible for answering incoming customer calls, using LRS policies to solve customer issues concerning land information and directing calls through various channels when necessary. Often the first point of contact for customer issues this role requires commitment to customer satisfaction. Responding to inquiries on all matters relating to the operations, practices and procedures for Dealings Registration & Search, a division within LRS.

Ensuring high levels of customer service delivery and the provision of a quality customer experience.

About You

You are a customer-focused professional with experience in a contact centre or frontline service environment. You have strong problem-solving, communication, and relationship-building skills, with the ability to manage competing priorities and deliver excellent customer outcomes.

You will bring:

• Experience providing high-quality customer service in a contact centre environment (1-2+ years preferred).

• Knowledge of customer service best practices, help desk support processes, and contact centre technologies such as AWS Connect and Freshdesk.

• Strong analytical, conflict resolution, organisational, and time management skills.

• Excellent written and verbal communication skills, with the ability to build effective relationships at all levels.

• Proficiency in Microsoft Word, Excel, and other computer-based systems.

• The ability to quickly learn and apply knowledge of LRS systems, processes, policies, and privacy requirements.

Why join us

At NSW LRS we’re fostering a welcoming, connected, and fair workplace, where you can be yourself and thrive:

• Our differences are our strength

• You belong at NSW LRS

• Gender equity and equality

• Family comes first at LRS

• Women in Leadership program

• Your wellbeing matters

NSW LRS is committed to building a diverse, inclusive, and accessible workplace. We welcome and encourage applications from people of all backgrounds, including Aboriginal and Torres Strait Islander peoples, people with disability, LGBTQIA+ communities, and people from culturally diverse backgrounds.

Note: NSW LRS does not accept unsolicited resumes from recruitment agencies or search firms.