Operations Manager

Do you want your leadership to make a genuine difference for children and families? Mackay Children's Contact Service Inc. (MCCS) is looking for a capable and values driven coordinator to lead our service and our team.

Our Region, Our Children 

Mackay Children’s Contact Service is not-for-profit organisation committed to supporting families stay connected during periods of difficult parenting arrangements. We are passionate in our mission to keep children connected to members of their family in a safe way. We care for our region’s families. We seek someone who is as passionate about our cause as we are.  

Overview of Role: 

As the Centre Coordinator, you will provide leadership and strategic direction to advance our mission and achieve our organisational goals. It is a hands on leadership role that balances being present on the floor to oversee families and staff during our busiest times, with the strategic and governance work that keeps the service strong and sustainable. This role is pivotal in driving growth, enhancing operational excellence, and fostering a culture of innovation and collaboration within our dynamic team.

This is a full time position worked across a fortnightly rostered pattern that includes every second weekend and shifts until 6:00pm. There is flexibility in the working arrangement, but weekend availability and a genuine willingness to be on site supporting families and staff during peak periods are essential parts of this role.

Key Responsibilities: 

Strategic Leadership: Develop and implement strategic plans that align with our mission and vision, ensuring sustainable growth and impact. 

Financial Oversight: Oversee financial management and funding arrangements to secure resources necessary for our programs and initiatives. 

Stakeholder Engagement: Cultivate and maintain strong relationships with stakeholders including community partners, government agencies, and the Management Committee. 

Team Development: Inspire, mentor, and empower a dedicated team of professionals, promoting a culture of accountability, diversity, and inclusion. 

Advocacy and Representation: Serve as the primary spokesperson and advocate for our organization, representing our interests at local, regional, and national levels. 

The Successful Candidate must have: 

• Relevant tertiary qualifications or commensurate industry experience.

• Experience leading and supervising a team.

• Knowledge of child safety, child development, and the dynamics of family breakdown and domestic and family violence.

• Excellent interpersonal and communication skills, with the ability to build consensus and inspire trust among diverse stakeholders.

• Sound judgement under pressure, and skills in consultation, negotiation and conflict resolution.

• The ability to maintain confidentiality and to work with discretion and sensitivity.

• A commitment to equity and to the mission of our organisation.

 Preferred but not essential:  

• Experience in children's contact service operations, or a related family or child focused service.

• Experience with funding compliance, rostering, records and reporting.

Application Process 

Interested candidates should submit a current resume and a cover letter outlining their suitability and their interest in the role. Applications will be reviewed on a rolling basis until the position is filled, so we encourage you to apply early.

MCCS is a child safe organisation committed to the safety and wellbeing of children. All applicants will be subject to screening, including a Working with Children Check and a National Police Check.

We are inclusive. We actively promote a working environment that values diversity and inclusion. We strongly encourage applications from First Nations people, people from culturally diverse backgrounds, people who identify as LGBTQ+, and people with disability.

Together, we can create lasting family connections.