Contact Centre Consultant / Customer Information Consultant

Are you passionate about delivering outstanding customer service, proficient with computers, and quick to learn new technology?

 If so, we would love to hear from you! 

Drive Change, Connect Communities 

Working for the Department of Transport and Major Infrastructure (DTMI) allows you to play a part in connecting the people of Western Australia. We are a progressive organisation.  We are leaders in providing safe, accessible, sustainable, and efficient transport services and solutions that promote economic prosperity and enhance the lifestyles of all Western Australians.

The Opportunity

We are seeking enthusiastic customer service professionals with a can-do attitude to kickstart their careers through our comprehensive training program, delivering contact centre services in Western Australia.

In this vital contact centre role, you will assist customers and resolve their enquiries, with a strong emphasis on providing exemplary customer service. You will use a variety of computer-based resources and programs to achieve this. Your ability to build rapport with customers and work quickly and efficiently will be crucial to your success in this role.

There are several full‑time, six (6) month fixed‑term positions available for immediate filling, with the possibility of extension(s) or permanency.

Locations available:                                                                                              

• Cannington, Innaloo
  • Monday to Friday, operating between 7:00am and 5:45pm.
• Customer Information Centre – East Perth
  • A 24/7 operation with shifts available across all hours.

For further information about the role, we encourage you to review the attached Job Description Form (JDF) and contact Alicia van Vuuren on 0436 387 *** or Jenine McKennay on 0436 939 *** for the East Perth 24/7 contact centre.

Suitable applicants will be placed in a pool from which appointments will be made for this or similar future vacancies (fixed term or permanent) that arise within the next 12 months from date of first appointment across the Department of Transport and Major Infrastructure. 

About you

• Passion for providing excellent customer service.
• A genuine love for helping people and solving complex problems.
• An ability to work efficiently in a fast paced, dynamic customer service environment.
• A positive, team-focused attitude and willingness to contribute to team goals.
• Good verbal and written communication skills.
• An ability to uncover hidden information by asking questions.
• Confidence using computers and an ability to grasp new technology quickly.
• Ability to work within set timeframes and adhere to schedules.

As part of our team, you will enjoy

• A competitive salary, and 12% employer contributed superannuation and salary sacrifice options.
• Bright, modern inbound contact centre with a friendly team environment
• Work for an innovative Government agency with limitless long-term career prospects.
• Comprehensive training provided to set you up for success 
• Flexible work options with the opportunity to work from home.
• Generous leave entitlements including 4 weeks’ annual leave and 3 public service holidays each year. In addition, long services leave accrues every 7 years.
• Not just a job, but an opportunity to develop your career across other areas of transport.
• Support from your manager and team, we have a strong team culture and help each other achieve our customer service goals.

In addition to rewarding work, we invite you to be Part of Something Real. Learn more about our commitment to you, here.

How to Apply

Apply online by clicking the ‘Apply for Job’ button (above and below) and provide the following documents in Word or PDF format only. Your application must include:

1. A detailed CV that clearly outlines the skills and experience you have gained in relation to the job description; and
2. A one (1) page summary outlining the key responsibilities and achievements you have had during your career in the context of aligning to the job description and Selection Criteria.
3. Please, nominate two (2) referees who can provide feedback on your capacity to meet the Work-Related Requirements. At least one of the referees should be your most recent, immediate supervisor.

Applications for this opportunity close at 3pm on Tuesday, 25 August 2026. Please ensure your application is submitted on time, as late applications will not be accepted. 

DTMI may conduct further search activities or extend the closing date, if required to supplement the field of applicants.

Successful applicants will be required to provide a satisfactory National Police Clearance before commencing employment.

Our commitment to a diverse and inclusive workplace

The Department of Transport and Major Infrastructure (DTMI) is committed to building a thriving workforce that reflects the diversity of our customers and our community. We encourage applications from every background, including Aboriginal and Torres Strait Islander people, people with disability, women, youth, members of the LGBTQIA+ community, and people from culturally and linguistically diverse backgrounds.

If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process, please contact our Recruitment Team at ***********@transport.wa.gov.au or (08) 6551 6***.