Ward Clerk

Job description
Agency Department of Health Work unit Top End Mental Health Inpatient Unit
Job title Ward Clerk Designation Administrative Officer 3
Job type Full time Duration Fixed to 06/09/2027
Salary $68,776 - $73,898 Location Darwin
Position number 2253 RTF 353208 Closing 13/08/2026
Contact officer Luchi Santer on 08 8922 7801 or Luchi.santer@nt.gov.au
About the agency http://www.health.nt.gov.au/
Apply online https://jobs.nt.gov.au/Home/JobDetails?rtfId=353208
APPLICATIONS MUST INCLUDE A ONE-PAGE SUMMARY ABOUT YOU, A DETAILED RESUME AND COPIES OF YOUR
TERTIARY QUALIFICATIONS
Information for applicants – inclusion and diversity and Special Measures recruitment plans
The NTPS values diversity. The NTPS encourages people from all diversity groups to apply for vacancies and accommodates
people with disability by making reasonable workplace adjustments. If you require an adjustment for the recruitment
process or job, please discuss this with the contact officer. For more information about applying for this position and the
merit process, go to the OCPE website.
Aboriginal applicants will be granted priority consideration for this vacancy. For more information on Special Measures
plans, go to the OCPE website.

Primary objective
Provide a high-level administrative support and reception service to clinical areas, with a primary focus on revenue capture,
ensuring day to day administrative tasks are completed within specified time frames and in a professional manner.

Context statement
The successful applicant will be able to demonstrate proven effective administrative and secretarial skills, including attention
to detail and the ability to be discreet, maintain confidentiality and discern sensitive issues.

Key duties and responsibilities
1. Ensure a professional and efficient approach to the management of administration of the area appointed to.
2. Provide a frontline information service in response to queries from the public, staff and outside agencies.
3. Conduct inpatient interviews to verify demographic details and financial status, ensuring accurate data is entered in a

timely manner.
4. Assist patients to complete relevant details on intake forms.
5. Integral member of multi-disciplinary team responsible for optimal patient flow.
6. Prepare and maintain patients’ medical records in line with “Order of Inpatient Forms”.
7. Arrange ward transfers, patient travel, discharges and follow-up appointments through appropriate channels.
8. Follow defined service quality standards, Workplace Health and Safety (WHS) policies and procedures relating to the

work being undertaken in order to ensure high quality, safe services and workplaces.

Selection criteria
Essential
1. Demonstrated high level of administration, interpersonal, oral and written skills with the ability to meet deadlines,

including attention to detail and the ability to be discreet, maintain confidentiality and discern sensitive issues.
2. Demonstrated initiative and organisational skills of a high order, including the ability to work with competing priorities,

manage highly sensitive issues working under pressure independently and manage a variety of tasks in a busy and
changing work environment.

3. Proven skills in effective use of Information Technology (IT) systems used in an acute care setting.
4. Demonstrated reliability as an effective team member.
5. Proven ability to deal with sensitive issues at times which may be stressful to the patient or client.
6. An ability to interact effectively with people from diverse cultures.

Desirable
1. Experience in health service environment and an understanding of the Top End Mental Health and Alcohol and other

Drugs services structure and functions.
2. Knowledge of medical terminology.
3. Hold a current Northern Territory driver’s license.

Further information
Positions may be subject to pre-employment checks such as immunisation requirements, working with children clearance
notice and criminal history checks. A criminal history will not exclude an applicant from this position unless it is a relevant
criminal history. For immunisation requirements - Category A (direct contact with blood or body substances) or Category B
(indirect contact with blood or body substances), check with contact person for requirements.