ICT Infrastructure Administrator

At Southern Cross Care WA we help people live extraordinary lives every day, connected to communities.

About the role and where you will be working:

As an ICT Infrastructure Administrator, you will play a key role in providing technical support across SCC sites in Western Australia. Your responsibilities will include managing the lifecycle of ICT equipment and systems, ensuring smooth operations with minimal disruption. This is a full time position based at our Central Office in Rivervale with the opportunity to work from home 2 days per week. 

Your responsibilities will include but are not limited to: 

• Provide technical support across SCC sites in Western Australia, ensuring timely issue resolution and minimal disruption to operations.
• Manage the lifecycle of ICT equipment and systems, including procurement, deployment, maintenance, and decommissioning.
• Administer and support a range of ICT systems, including servers, network devices (switches, routers, firewalls), workstations, printers, scanners, and mobile and audio-visual equipment.
• Work collaboratively with internal teams and stakeholders, providing consultative ICT support to enhance operational efficiency.

About you:

To be successful in this role, you will have a strong background in ICT support and a proactive approach to problem-solving.

With experience in managing the lifecycle of ICT equipment and systems, you are confident in troubleshooting and maintaining a wide range of technologies, including servers, network devices, workstations, and mobile and audio-visual equipment.

You thrive in a collaborative environment, working closely with stakeholders to provide consultative ICT support while ensuring minimal disruption to operations.

To be considered for this role, you’ll need:

• Formal IT qualifications (Degree or equivalent industry certifications).
• At least 3+ years providing Level 2 support in Microsoft and VMWare stack and related.
• At least 3 years’ experience maintaining and supporting Microsoft SQL, Exchange and Microsoft 365 suite of cloud services.
• At least 3 years’ experience of installation, configuration and administration of Citrix XenApp environment.
• Have strong interpersonal skills with the ability to work in a team environment.
• Excellent verbal and written communication skills demonstrating the ability to effectively communicate with senior management, technical and non-technical staff.

At Southern Cross Care WA, our people are at the heart of everything we do. We are committed to creating an environment where employees feel valued, supported and empowered to make a meaningful difference in the lives of others. 

When you join us, you'll become part of a purpose-driven organisation that helps people live extraordinary lives, connected to communities. In return, we'll support your growth, wellbeing and career through a range of benefits including: 

• Not-for-profit salary packaging options of up to $15,900 for general living expenses and $2,650 for entertainment benefits.
• Corporate Health Insurance with HBF
• Free employee assistance program
• A diverse range of services which allows professional development and growth
• Paid Parental Leave
• Annual leave starting at 4 weeks (full time)
• Carers/personal leave
• Service Awards for long standing employees
• Flexible working environment

How to apply:

To express your interest, please apply with an up-to-date resume, and a cover letter outlining your experience / suitability.

Kindly note, if your application progresses to an interview, we’ll be asking for:

• National Police Clearance - current within 6 months (or evidence of application)
• Immunisation record (Flu)
• A completed pre-employment health questionnaire
• Qualifications

 About us:

Established over 50 years ago, Southern Cross Care WA is a purpose-driven, not-for-profit organisation contributing to social, health and economic development in WA. We do this by enabling the delivery of integrated services in our community for the increasingly complex health, care and accommodation needs of our aging population and those living with mental illness.

Our dedicated and passionate team of around 900 employees and 130 volunteers, deliver care and services to over 3000 West Australians across our residential, retirement village, mental health, community housing and home care portfolio.

Our promise to our clients, residents and each other is to enable extraordinary because we;

Listen, Act, Do not give up, Work as one.

Southern Plus and Southern Cross Housing Ltd. are part of the Southern Cross Care WA Inc. Group.

Southern Cross Care WA is an equal opportunity employer committed to diversity and inclusion. We also acknowledge the Traditional Owners of the lands on which we work.

For more information on the services, we provide visit: scrosswa.org.au