IT Support Analyst

The Role

We’re looking for an experienced IT Support Analyst with exceptional troubleshooting skills to drive IT Support outcomes across our group. Reporting to our IT Support Lead, you will be the point of contact for IT issues and will either work directly with users to resolve technical problems, or coordinate the resolution with support staff from our IT provider. We are a high performing team looking for someone with drive and initiative to join us on our continued journey of growth and expansion.

The role is open to candidates from Melbourne. As the role involves working directly with other users, we require the successful candidate to work from our CBD office.

About you

We are looking for someone:

• Who has a strong technical background and can troubleshoot and resolve complex technical problems reported by users.
• Who has experience as a Systems Administrator within a Microsoft ecosystem. Experience managing Microsoft Admin Center, Microsoft Entra ID (Azure Active Directory), and Microsoft Intune (Endpoint Manager) will be highly regarded.
• Who has excellent written and verbal communication skills. It is crucial you can understand the needs of non-technical users, and present technical concepts in a clear manner.
• Who can manage the relationship with our IT provider and coordinate efforts to resolve user issues.
• Who is energised by helping others and takes pride in providing a good experience to users.
• With great interpersonal skills, who wants to be part of a fantastic team culture.
• This role will require the successful candidate to provide support during Australian East Coast business hours. Occasional after-hour support may be required as an exception. 

About Us

We have built a high-growth, people-centric business that maximises our ‘people experience’ (PX) to foster a vibrant culture, putting our people at the forefront of everything we do.

We are agile and flexible in our approach, with innovative state-of-the-art systems and technology that frees up our team from bureaucracy and administration. We actively develop a culture that supports employee health, wellness and development.

Put simply, we have created a work environment based on respect, trust, development, collaboration and innovation. This allows our people to grow and be the best version of themselves. In turn, this enables our people to do their best work, which ultimately makes our clients happy. This is a win-win-win.

We put our people’s experience at the centre of everything we do.

What’s in it for you

• A competitive remuneration package, including equity pursuant to the Group’s ESS.
• Be mentored in a supportive environment, with access to quality work and professional development opportunities.
• A fun, collaborative and high-performing team environment with regular social events, training days and team retreats.
• An extra week’s leave, as part of our employee personal development programme.
• Full-day birthday leave.

How to Apply?

We prefer to work directly with candidates. If you are interested in this role, please click the ‘Apply’ button or contact the consultant, details below, for more information.

For more information on the HPX Group, please visit https://hpxgroup.com.au/ or follow us on LinkedIn here.

Agency submissions

HPX Group does not accept agency submissions unless the agency is specifically contacted by a member of the Recruitment Team. Please do not forward candidate profiles or resumes to partners, hiring managers or other employees - this will not constitute as an introduction to the firm and HPX Group will not be liable for a fee.

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