Performance & Reporting Manager

We currently have an opportunity for a Performance & Reporting Manager. Join our Government & Integrated Facilities Management team and play a key role in enhancing service outcomes, efficiency and contract performance across the contract through data-driven insights and advisory support. Reporting to the Contract Manager, you'll help deliver high-quality outcomes that support our essential services.



What You'll Do

This role offers a broad scope, with key responsibilities including:

• Lead analysis of complex contract and operational data to identify trends, anomalies, emerging risks and improvement opportunities.
• Develop insights, root cause analysis and evidence-based recommendations that support strategic and operational decision-making.
• Design and enhance dashboards, reporting frameworks and performance measurement approaches that move reporting toward diagnostic and predictive analysis.
• Support implementation, monitoring and refinement of performance improvement initiatives across service delivery and contract outcomes.
• Engage stakeholders, governance forums, data and BI teams to improve data quality, accessibility and performance outcomes.

What You'll Bring

• Tertiary qualification in Business Analytics, Data Analytics, Economics, Commerce, Statistics, Information Systems or a related field, or equivalent demonstrated experience.
• Experience in data analysis, performance analysis or business intelligence roles involving complex datasets and insight-driven recommendations.
• Strong capability in trend analysis, root cause analysis, performance diagnostics and translating findings for non-technical stakeholders.
• Advanced proficiency with analytical and visualisation tools such as Excel, Power BI, Tableau or equivalent platforms.
• A collaborative, customer-centric approach with strong written and verbal communication, stakeholder engagement and influencing skills.

More than anything, you'll bring a strong work ethic, a positive attitude, and a commitment to delivering high-quality outcomes for our clients.



Why Downer?

At Downer, we plan, create, and sustain essential public services across Australia and New Zealand. From hospitals to data centres and defence partnerships, we manage critical infrastructure that keeps communities thriving.



What It Means to Belong at Downer

We're proud of our high-performance culture and commitment to diversity, offering:

• Training and development to support and diversify your career.
• With 30% of vacancies filled internally you'll find real opportunities to advance your career.
• Perks@Downer: healthcare discounts, great savings on retail purchases, car purchases and much more.
• Employee Assistance Program: professional support for you and your family when you need it most.

You want your work to matter and so do we. With over 26,000 people across Australia, New Zealand and the Pacific, our team is made up of individuals with unique perspectives, backgrounds, and ideas.

We know that diversity makes us stronger and we actively celebrate it through our commitment to inclusion and belonging.



We're committed to building a team that reflects the diverse communities we serve and we welcome people of all ages, genders, sexual orientations, cultures, abilities, and lived experiences. We especially encourage applications from those whose voices have traditionally been underrepresented in our industry, including women, Aboriginal and Torres Strait Islander Peoples, Māori and Pasifika Peoples, veterans, people with disability, and neurodivergent individuals. Even if your experience doesn't align perfectly with this role, we'd still like to hear from you. If it feels like the right fit, apply - potential counts, and so do you.



As a WORK180 Endorsed Employer, we support flexibility that works for your life, inclusive leadership that values your voice, and equitable access to opportunity so you can do your best work and bring your whole self to it.



If you need support or adjustments through the recruitment process, just let us know, we're here to help you put your best foot forward.