Field Service Foreman

Company :

Kickstart your career or take the next step with Hastings Deering – where our people build something BIGGER.

Hastings Deering is looking for an experienced Foreman to join our Brisbane Field Service Team. This is a Permanent, Full-time, Monday to Friday role, leading a team of Field Service Fitters who provide onsite support and maintenance solutions across Southeast Queensland. In this role, you'll play a critical part in delivering safe, efficient, and responsive service to our customers while supporting the development and performance of a highly skilled mobile workforce.

Who are we and why work with us?

Hastings Deering is proud to be one of the top 5 Caterpillar dealerships globally. We sell, rent, and offer support and parts distribution services for Cat® products across a range of industries, including resources, general construction, civil transport and commercial construction, power systems, government, primary industries and marine.

We have more than 3,500 employees across 23 business service centres throughout Queensland, Northern Territory, Papua New Guinea, the Solomon Islands and New Caledonia, with our headquarters based in Brisbane, Australia.

When you join our team at Hastings Deering, you'll benefit from:

• Competitive Salary & Security – A rewarding salary package with yearly reviews, along with a range of benefits designed to support your health, wellbeing and financial security.
• Training & Career Development – Opportunities for training, mentorship and career development specific to your role.
• Stable & Long-Term Career – Benefit from the security of a stable, long-term position at Hastings Deering, offering you peace of mind and the opportunity to build a rewarding career.
• Leadership Development – Access to ongoing leadership and professional development programs designed to help you grow your leadership capability.
• Global Opportunities – Access to career opportunities at a regional, national and international level through our global Sime network.
• Health & Wellbeing Support – Employee Assistance Program, discounted private health insurance, free health checks and wellbeing initiatives.
• Team & Culture – Join a supportive and collaborative team with regular team events and a strong focus on connection and engagement.
• Parental Leave – Paid parental leave options with 16 weeks for primary carers and 2 weeks for secondary carers.
• Insurance Benefits – Salary continuance insurance.

As a Foreman, you will:

• Lead & Develop Teams – Provide leadership, mentoring and coaching to a team of Field Service Fitters, fostering a high-performance and customer focused culture.
• Drive Safety Excellence – Champion safe work practices and ensure compliance with Hastings Deering and customer site safety requirements.
• Coordinate Field Resources – Manage technician schedules, labour allocation and field service priorities to ensure timely and efficient service delivery.
• Support Customer Outcomes – Partner with customers and internal stakeholders to ensure equipment issues are resolved quickly and professionally.
• Provide Technical Guidance – Assist field technicians with complex diagnostics, troubleshooting and failure analysis across a range of Caterpillar equipment.
• Optimise Service Delivery – Monitor workload, response times and productivity to ensure customer commitments and operational targets are achieved.
• Continuous Improvement – Identify opportunities to improve processes, service efficiency, team capability and customer experience.
• Collaborate Across the Business – Work closely with Service Advisors, Planners, Parts, and other operational teams to deliver seamless customer support.

About You

A successful teammate will have experience in:

• Trade Qualification & Experience – Trade qualified Diesel Fitter with significant post trade experience working in a field service environment.
• Industry Background – Experience in mining, construction, heavy earthmoving, or related industries supporting mobile equipment fleets.
• Leadership Capability – Previous experience leading, coordinating, or mentoring field based teams in a fast paced operational environment.
• Customer Focus – Strong commitment to delivering exceptional customer service and building trusted customer relationships.
• Diagnostic Expertise – Advanced diagnostic and troubleshooting skills across Caterpillar or similar heavy equipment.
• Planning & Organisation – Proven ability to manage competing priorities, coordinate resources, and adapt to changing customer requirements.
• Communication Skills – Highly developed communication and stakeholder management skills, with the ability to effectively engage technicians, customers, and internal teams.
• Systems & Technology – Strong computer literacy, with experience using service management and ERP systems such as Microsoft Dynamics AX being highly regarded.
   

Interested? Here’s What’s Next:  

If you’re interested in growing your career with a large OEM, we’d love to hear from you! 
  

📌 Apply Now – click the button below. 
📞 Enquiries: 1300 071 618 
👤 Contact:  Alex Kostowski – Senior Talent Acquisition Partner

Hastings Deering follows a Pre-Employment Process for all successful applicants, which includes two employment references, a National Police Check and a medical assessment. These checks are essential to your application, and your Talent Acquisition Partner will support you through the process.