Donor Care Officer

Donor Care Officer

At Brotherhood of St. Laurence (BSL), we are seeking a passionate Donor Care Officer to join our dedicated Fundraising Team within the Strategy & Engagement Portfolio. This role plays an important part in building meaningful relationships with our supporters and helping to grow the impact of BSL's fundraising programs.

Location: Fitzroy

Job Type: Permanent Full-Time working 38 hours per week

Salary: $81,206.78 to $87,085.42 per annum, based on skills and experience plus 12% superannuation. 

What we offer our employees

• Salary packaging options to improve your take home pay – up to $18,500 can be packaged every year (details via AccessPay)!
• Career development opportunities
• Leave loading of 17.5%
• Flexible working arrangements
• Employee Assistance Program
• Discounted health insurance and free flu shots each year

About the role

The Donor Care Officer is responsible for delivering exceptional supporter care to BSL donors and supporters, with the aim of enhancing donor engagement, satisfaction and retention. As a key member of the Fundraising team, you will be the primary point of contact for donor enquiries, supporting stewardship activities, processing donations and maintaining accurate supporter records to ensure every interaction with BSL is positive and meaningful.

In this role, you will:

• Deliver exceptional supporter care through phone, email and written communications, ensuring a positive experience at every touchpoint.
• Build and strengthen donor relationships through stewardship, engagement and retention activities.
• Process donations and maintain accurate supporter records within Microsoft Dynamics 365, ensuring high levels of data integrity.
• Support regular giving administration, banking, reconciliations, reporting and other fundraising operations.
• Assist with fundraising campaigns, donor communications, events and continuous improvement initiatives.

About Brotherhood of St Laurence

We are passionate about the work we do. We strive to create change that lasts for a more compassionate and just society - a society in which we can all fully participate in social, civic and economic life with the dignity and respect we all deserve.

The Brotherhood of St Laurence (BSL) has a clear vision – an Australia free of poverty. For over 90 years, we have worked with policy makers and the community for systemic change that will prevent and alleviate poverty in Australia. We are made up of 1500+ employees and 1000+ volunteers to make a difference in our communities.

What we are looking for

We are seeking an enthusiastic and motivated individual who has a passion for supporting the vision and purpose of BSL and delivering excellence in your role.

To be successful in this role, we are looking for someone who has the following key skills and experiences:

• Relevant qualifications and/or demonstrated experience in donor care, supporter care, customer service, administration, or a related field.
• Proven ability to build and maintain positive relationships with donors, supporters, customers, and other stakeholders.
• Excellent verbal and written communication skills, with experience delivering exceptional service across phone, email, and other channels.
• Strong administrative, organisational, and time management skills, with the ability to manage competing priorities while maintaining a high level of accuracy and attention to detail.
• Experience using CRM or donor management systems, including maintaining databases and ensuring data integrity; experience with Microsoft Dynamics 365 is highly regarded.
• Strong computer skills, including Microsoft Office applications and the ability to learn new systems and processes quickly.
• Demonstrated commitment to the values and mission of the Brotherhood of St. Laurence.

If this sounds like the right fit for you

If you are interested in this exciting opportunity and looking to contribute to our organisation’s success, we’d love to hear from you.

Click APPLY NOW

When completing your application, please upload each document as a separate attachment.

Your application must include:

• A tailored cover letter,
• A current resume showcasing demonstrated skills and experiences, and
• A 2-page (maximum) written response addressing the Key Selection Criteria found in the Position Description. 

Applications will be considered upon submission, so we encourage you to apply early.

To review the Position Description and to address the Key Selection Criteria, please click here. 

If you have any questions about the role, or want more clarification, please contact Linda Thomas, Donor Care Team Leader at linda.thomas@bsl.org.au for a confidential discussion.

Applications close: Monday, 14 September 2026 at 11:55 PM

We are an EEO and understand the importance of diversity and inclusion. We recognise that everyone has the right to an equitable, safe and productive environment and to be treated with dignity and respect.  We welcome applications from all people regardless of age, gender, ethnicity, cultural background, disability or sexual orientation. Aboriginal and Torres Strait Islander people are encouraged to apply.

BSL is a child-safe organisation. BSL has zero tolerance to any form of abuse or harm to vulnerable people and is committed to specifically protecting children from harm. Successful applicants will be subject to pre-employment checks including criminal history and working with children. Recruitment decisions are based on the key inherent needs and requirements of each role, and candidates are selected based on their unique strengths and characteristics.  Applicants must have proof of working rights in Australia.

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