Sales & Marketing Coordinator, MSP/IT Services

Role DescriptionWe are seeking a proactive and organised Sales Support & Marketing professional to join our team in Manly, NSW. This full‑time, on‑site role combines marketing and sales support responsibilities. The successful candidate will help drive leads through targeted marketing activities and provide end‑to‑end support throughout the sales process – from initial enquiry through to proposal preparation and ongoing client engagement. You will demonstrate strong communication skills, creativity and an ability to multitask in a fast‑paced MSP environment.
Company DescriptionTECHD Group is a Managed Services Provider (MSP) based in Manly, NSW, delivering end‑to‑end IT solutions for small to medium businesses locally and internationally. Our core focus is on providing personalised and local customer service, backed by flexible, tailored and value‑driven IT solutions. We aim to be an IT partner, enabling clients to focus on running their business efficiently.
Key ResponsibilitiesSales SupportPipeline management & CRM – update and maintain the HubSpot CRM, track leads and opportunities and prepare regular sales reports.Quoting & proposals – assist in preparing tenders & proposals for managed service agreements, as well as project quotations & service cataloguesLead generation & qualification – identify, engage & qualify prospects, connecting with them to arrange appointments for senior consultantsSales materials & pitch preparation – develop sales material & collateral including pitch decks to support prospect meetingsClient relationship management – manage scheduling and preparation of client review meetings, maintain ongoing client relationships, and draft client review reports.Customer enquiry co-ordination – ensure timely responses to client enquiries, coordinate hand-offs between sales and technical teams and support contract renewals.
MarketingMarketing strategy: Develop messaging and campaign strategies to strengthen brand awareness and improve targeted messaging across channelsCampaign management: Create and execute marketing campaigns across email (Mailchimp) and social media (LinkedIn), including monthly newsletters, blog posts and targeted messaging.Content creation: Maintain an organised content schedule across channels including LinkedIn, Meta, Email (EDMs), Newsletters and blog content. Draft and schedule posts and assist with website (Word Press) updates and maintain marketing collateral including case studies and brochures.Brand strategy: Assist in maintaining brand consistency across all marketing channels, materials and communications.Analytics & reporting: Monitor marketing spend and engagement metrics across channels, assist with budgeting and provide insights optimise marketing ROI and improve future campaigns.Event coordination – organise webinars and client events, manage event registrations and follow up with attendees.
General AdministrationProvide light administrative support to ensure smooth office operations (e.g., meeting coordination, travel arrangements and maintaining accurate records).Collaborate with finance to ensure accuracy of marketing budgets and coordinate purchase orders related to marketing and sales activities.
Required Qualifications & SkillsProven experience in marketing and/or sales support.Excellent verbal and written communication skills, particularly in customer‑facing situations.Proficiency with Microsoft Office 365, HubSpot CRM, Mailchimp and social media platforms.Strong organisational and time management abilities with meticulous attention to detail.Ability to manage multiple tasks and prioritise effectively.A proactive approach and willingness to learn in a technical environment.
Education & ExperienceBachelor’s degree in marketing, business, communications or a related field (preferred).1+ year’s experience in a marketing, sales support or office administration role.Experience in IT services or a technical environment is advantageous.
Additional RequirementsAustralian work authorisation.Willingness to work 100 % on‑site at our Manly, NSW office.NSW Police background check.
What We OfferCompetitive salary: $65,000 – $85,000 per year (commensurate with experience).Full‑time position with a standard Monday–Friday schedule (8:30 am – 5:30 pm).Opportunities to work with cutting‑edge IT technologies and hone your marketing and sales skills.Supportive team environment in a growing MSP.Regular team social events and professional development opportunities.
Work LocationManly, NSW. This role requires full on‑site attendance in our Manly office.