Business Support Assistant

About us

For over 70 years, we’ve learned how to successfully attract, further educate, promote and retain Australia’s best health care professionals; through an unwavering dedication to quality employment conditions and further career opportunities.

These four pillars sit at the heart of our employment ethos. We offer you better working conditions, better work / life balance, better opportunities, and better rewards for our people.

Our goal is to enable people in our care to enjoy each day to the best of their ability. To learn more about our company and values, please visit https://morangroup.com.au/.

About the opportunity

We are seeking an experienced Administrative Assistant (BSA) with strong administrative and customer service skills to join our team at Moran Sylvania.

Ongoing, permanent role 5 days per week

This position assists the Management team with providing high-quality administrative and coordination tasks related to residents, families, employees, and key stakeholders.

This role operates in a dynamic residential aged care setting, requiring adaptability, strong organisational skills, and the ability to manage multiple priorities effectively. You will play a critical part in ensuring the efficient day-to-day operation of functions across our range of customer service, business support and HR processes.

You will be a part of a professional team that values reliability, efficiency, and partnership. Moran offers a modern work environment and opportunities for professional growth and development.

Key Accountabilities 

• Operating as the initial point of contact for Moran Health Care Group internal and external stakeholders and attend to their enquiries
• Answer telephones and transfer calls in a courteous and efficient manner
• Prepare documents, reports and correspondence
• Data entry into systems
• Manage records including employee files & resident documentation
• Complete purchase orders and review invoices
• Assist with planning events, meetings, and luncheons
• Maintain the general presentation of reception area and back office
• Assist the Management team with day-to-day administrative activities
• Effective minute-taking

Skills/Requirement

• At least 1 year of experience in a dynamic administrative or receptionist role will be highly regarded.
• Have excellent phone manner and verbal communication skills
• Proficient in using Microsoft Office suite, with strong technical skills.
• Demonstrates excellent customer service, organisational, and time management skills
• Confident building relationships, working well in a team, resolving conflicts and professional interactions smoothly.
• Demonstrates the ability to perform routine administrative tasks with a high level of attention to detail
• Experience with rostering will be highly desirable.
• Must have a valid police check, influenza vaccination (or willingness to obtain) and valid Australian work rights