Patient Enquiry Officer (Administration Officer Lvl 2) - Liverpool Hospital - Perm PT

Selection Criteria 

To help us assess your suitability for the role, please tell us as much as you can about yourself in response to the questions below. 

• Can you describe a time when you managed a challenging customer, patient or visitor enquiry and how you ensured a positive outcome?

• What experience do you have using administrative systems, databases or Microsoft Excel to maintain accurate records and support service delivery in a high-volume environment?

• Can you work a 7 day weekly rotating roster from 7:00 am to 8:00 pm (8 hour shifts)? 

• Position Information

• How to Apply 

• Diversity, Culture & Inclusion

  • We are proud to be an equal opportunity employer dedicated to accessibility and a supportive recruitment experience. If you require adjustments or assistance during the application process, please contact

    ***************@health.nsw.gov.au

  • We value the diverse backgrounds, experiences, and perspectives of our workforce and are committed to fostering a respectful and welcoming environment. We strongly encourage applications from Aboriginal and/or Torres Strait Islander peoples, people with disability, neurodivergent individuals, those from Refugee, multicultural and multifaith backgrounds, and members of the LGBTQI+ community.

• Aboriginal Workforce 

• Financial Perks

  • 12% superannuation

  • Salary packaging and novated leasing via 

    Smart Salary

  • Annual leave with 17.5% leave loading (for full-time and part-time staff)

  • One extra day off each month for full-time employees

• Work-Life Balance

  • Flexible work options, including hybrid and varied hours (depending on the role)

  • Paid maternity and parental leave

  • Generous leave options like long service and carers leave

• Grow Your Career

• Health & Wellbeing

  • Discounted gym membership through 

    Fitness Passport

  • Free and confidential support for staff and their families via our Staff Wellbeing and Support Service (EAP)

  • Wellbeing programs that promote mental health, resilience, and balance

• Vaccination Requirements 

• Child Safe Employment 

  • South Western Sydney Local Health District is dedicated to fostering a child-safe environment that respects and upholds the rights of children and young people, aligned with NSW Health’s commitment to implementing the

    Child Safe Standards

    . We aim to ensure that children and young people feel safe, supported, and included in their care. All current and prospective staff are expected to prioritise the safety, welfare, and well-being of children and young people, actively working to protect them from harm and abuse.

• Temporary Positions 

  • For fixed-term or temporary contracts, there may be opportunities for ongoing permanent employment, subject to policy and organisational requirements.