Service Coordinator

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We are a global leader in intelligent climate and energy solutions is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we've led in inventing new technologies and entirely new industries. Today, we continue to lead because we have a world-class, diverse workforce that puts the customer at the center of everything we do.

Role Overview

The Service Coordinator is crucial in providing comprehensive support to the Service Department and delivering exceptional customer service to external and internal clients. As the primary communication link between customers, on-site technicians, and the broader service team, the Service Coordinator ensures efficient coordination, advanced scheduling, and smooth service operations administration. The role involves data entry, job management, resource planning, and customer relationship management

Key Responsibilities Key Responsibilities

Coordinate the daily scheduling and dispatch of Service Technicians to ensure efficient service delivery and achievement of customer commitments. Manage service work orders from creation through to completion, including breakdowns, preventative maintenance, quoted works, and project activities. Provide day-to-day operational support to Service Technicians, ensuring they have the tools, equipment, parts, and information required to perform their work effectively. Deliver exceptional customer service by responding to enquiries, coordinating service requests, and assisting with the resolution of customer issues. Monitor technician utilisation, productivity, and job progress, identifying and escalating any scheduling or operational issues as required. Maintain accurate service records, generate operational reports, and support performance tracking through the Service Management and ERP systems. Work closely with Service Managers to optimise resource allocation, improve operational efficiency, and ensure compliance with customer contracts and service standards. Contribute to the ongoing success of the Service team by supporting continuous improvement initiatives, maintaining strong stakeholder relationships, and assisting with additional operational and administrative responsibilities as required.

Required Competencies & Qualifications

High school diploma or equivalent; additional relevant qualifications preferred.Previous experience in service administration or coordination, preferably in a similar industry.Proficient in using Service ERP systems and other relevant software applications.Excellent communication and interpersonal skills to interact effectively with customers, technicians,and internal teams.Strong organisational and multitasking abilities to manage various tasks concurrently.Attention to detail and accuracy in data entry and reporting.Ability to work under pressure and meet deadlines.Understanding of safety regulations and environmental health practices.Customer-focused mindset with a commitment to delivering high-quality service.

Benefits

We are committed to offering competitive benefits programs for all of our employees and enhancing our programs when necessary.

Our commitment to you

Our greatest assets are the expertise, creativity and passion of our employees. We strive to provide a great place to work that attracts, develops and retains the best talent, promotes employee engagement, fosters teamwork and ultimately drives innovation for the benefit of our customers. We strive to create an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation. We develop and deploy best-in-class programs and practices, providing enriching career opportunities, listening to employee feedback and always challenging ourselves to do better. This is The Carrier Way.

Join us and make a difference.

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Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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