Head of Retail

🌍 Work with world-renowned products and services.

🕒 Permanent role within a unique environment

💰 Competitive salary between $180 000.00 and $190 000.00!

ABOUT US 

Welcome to The Perth Mint, where golden career opportunities await. 

The Perth Mint is an iconic Western Australian organisation operating on a truly global scale. Situated in East Perth for over 125 years, The Perth Mint is a premier tourist destination, an award-winning exporter, and a key supplier of precious metals to markets throughout the world. 

There’s no organisation quite like it, with a variety of roles available, from engineers and chemists to artists and technicians. 

Foster your fascination and pride in our work. Get inspired every day by the world-class precious metal products we work together to refine, design, produce and then distribute all over the globe. Connect to the rich history of our industry in a workplace firmly rooted in the present — as leaders in sustainability and inclusion.

At The Perth Mint, you’ll be supported in a diverse team where differences are celebrated and your well-being matters — striking the right work-life balance with compassionate team benefits. And if your career goals change, you’ll be empowered to change roles with training and internal mobility.

We value inclusion and welcome applicants from all backgrounds, including First Nations people, people with disability, LGBTQI+ communities, culturally diverse groups, youth, and seniors. If you need accommodations, please contact ***********@perthmint.com.

THE OPPORTUNITY

We're looking for a Head of Retail to join the Retail & Customer Experience Team on a permanent full-time basis, based in East Perth. 

We are seeking a strategic and customer-focused leader to drive growth across our B2C sales channels, including the Retail Store, Bullion Room, and Digital Commerce platforms (eCommerce and storage accounts). In this role, you will provide leadership and direction to deliver commercial success, operational excellence, and compliance, while ensuring alignment with broader business objectives.

 You will oversee the end-to-end performance of our omni-channel sales operations, creating a seamless and consistent customer experience across both physical and digital touchpoints. Working closely with key stakeholders, you will identify opportunities to maximise revenue, enhance customer engagement, and strengthen cross-selling outcomes.

 Leading a high-performing team, you will champion continuous improvement, foster a unified way of working, and ensure strong adherence to policies, procedures, and governance requirements. This is an exciting opportunity to play a key role in advancing our integrated omni-channel strategy and supporting the ongoing evolution of our retail operating model.

ABOUT YOU

The ideal candidate will hold a tertiary qualification in Commerce, Business, Retail Management, or a related discipline, complemented by demonstrated leadership experience and a proven ability to develop and execute strategies that drive retail sales growth. Your background includes a strong understanding of retail buying, merchandising, and stock turn strategies, enabling you to balance customer experience with commercial performance.  

You are a commercially minded and strategic retail leader with extensive experience operating within an omni-channel environment and leading retail teams to deliver strong business outcomes. 

Ideally, you will have an understanding of high jewellery and/or investing, with the ability to relate to a diverse customer base ranging from luxury jewellery enthusiasts to those seeking to investor in precious metals. This knowledge will enable you to deliver an exceptional customer experience and build trusted, long-term relationships. 

You are confident leading teams through change, fostering a culture of accountability, collaboration, and continuous improvement. Experience with retail business technology solutions will be highly regarded, as will knowledge of the precious metals industry. Most importantly, you bring a customer-focused mindset, strong commercial acumen, and the ability to translate strategic objectives into operational success.

Our benefits:

• Flexible work including purchased leave, leave at half pay and access to pro-rata long service leave
• Paid and unpaid parental leave
• Training and development
• Competitive salaries and employee discounts
• Charity and volunteer initiatives
• Income protection after an accident or illness
• Health and wellness programs, including an Employee Assistance Program
• Salary sacrifice – superannuation contributions.

So go on, make your mark. If you are excited by this role and want to join the team at the iconic Perth Mint, apply today. Part-time and flexible arrangements will be considered on an individual basis. 

Applications close on 14 September 2026. The Perth Mint reserves the right to close applications prior to this date.

 The Perth Mint reserves the right to close applications prior to this date.

 Candidates must have the right to work in Australia and pass our national security check.