Senior Consultant - Process & Optimisation

Company description:

ANZ Banking Group Limited

Job description:

About Us

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

Organisation Design and Implementation are trusted advisors and delivery partners to T&C and the business, through a strategy led, data informed, and people enabled approach to delivering workforce transformation projects end-to-end.

About the Role

The Senior Consultant - Process & Optimisation, Organisation Design & Implementation provides support across the end-to-end OD&I service offering, helping to identify, design and implement process improvements and other changes into OD&I. This may include regulatory-driven change, business-driven service improvements, simplification opportunities, process governance and updates to tools, templates, guidance and ways of working.

This is a varied role that may work across any of the OD&I offerings, including organisation design, implementation and related workforce transformation services. The role will work closely with other members of the Process & Optimisation team, OD&I practitioners and relevant stakeholders to understand pain points, gather requirements, support practical improvement options and help embed changes that improve service effectiveness, consistency and delivery outcomes.

The role may also support delivery of OD&I workforce transformation projects into the business, consistent with the expectations of OD&I delivery practitioners. To be successful, you will bring experience in at least one OD&I service area, ideally organisation design or implementation, and a strong interest in improving how work gets delivered across a complex, fast-moving environment.

Role Type: Permanent
Role Location: 833 Collins St Docklands, VIC 3008
Work Hours: Full time 40 hours/week

What will your day look like?

As a Senior Consultant - Process & Optimisation, you will:

• Supporting the end-to-end OD&I service offering by helping to identify, analyse and implement process improvements, simplification opportunities and service changes.
• Working across a range of OD&I offerings, including organisation design, implementation and workforce transformation services, based on business priorities and team demand.
• Supporting regulatory-driven and business-driven changes into OD&I processes, tools, guidance and ways of working.
• Partnering with the Process & Optimisation team, OD&I practitioners and stakeholders to understand pain points, gather requirements and shape practical improvement options.
• Contributing to the design, documentation, testing and embedding of improved processes, standards, templates, guidance and delivery artefacts.
• Supporting effective change implementation through clear communication, stakeholder engagement, planning, tracking and follow-up.
• Contributing to process governance and quality assurance by supporting consistent application of OD&I standards and identifying opportunities to improve controls and outcomes.
• Supporting delivery of OD&I workforce transformation projects into the business, consistent with expectations of OD&I delivery practitioners.
• Maintaining strong working relationships across the Process & Optimisation team and broader OD&I team, contributing to a continuous improvement and service excellence mindset.

What will you bring?

To grow and be successful in this role, you will ideally bring the following:

• Experience in at least one OD&I service area, with a preference for organisation design or implementation.
• Understanding of OD&I delivery practices, workforce transformation concepts and the role of consistent processes, standards and artefacts in quality delivery.
• Demonstrated experience supporting process improvement, continuous improvement, service design or change implementation activities.
• Ability to analyse process pain points, gather requirements, identify opportunities and contribute to practical improvement recommendations.
• Strong stakeholder engagement, communication and collaboration skills, including the ability to work effectively with peers, practitioners and subject matter experts.
• Ability to document processes, guidance, templates and delivery artefacts clearly and accurately.
• Good planning, organisation and delivery discipline, with the ability to track actions, manage dependencies and follow through on agreed activities.
• Comfort working in a varied role across multiple OD&I offerings and priorities, adapting to changing business needs.
• Awareness of risk, governance and regulatory considerations relevant to process and service change.
• Relevant tertiary qualifications will be well regarded.

You're not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we'd love to hear from you.

So why join us?

From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.

But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.

We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.

At ANZ, you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you're a candidate with a disability or access requirement, and have an enquiry about the support provided, please let us know on your application or visit ANZ Accessibility and Inclusion Programs for alternate contact methods.

To find out more about working at ANZ, visit https://www.anz.com.au/careers. You can apply for this role by visiting ANZ Careers and searching for reference number 121690 .

Job Posting End Date

31/08/2026, 11.59pm, (Melbourne Australia)

Profile description:

Supporting the end-to-end OD&I service offering by helping to identify