Account Manager

Position Summary

The position of Account Manager is a frontline position which plays a crucial role in business development by building and maintaining strong relationships with existing clients and accounts. Your primary responsibility is to ensure clients are satisfied with the services the company provides and to identify opportunities for growth and expansion within those accounts. This position will require the person to work closely with clients, industry representatives, and other stakeholders to deliver excellent customer service, responsiveness to requests, and timely proposals and tenders to facilitate company growth.  This role will be privy to confidential and sensitive information; therefore, a high level of confidentiality and discretion is required.

Essential Knowledge Skills and Attributes

• Familiarity with the Australian education sector preferred
• Sales Skills: Demonstrated ability to meet and exceed sales targets. Proficiency in various sales techniques and pipeline management.
• Communication and Interpersonal Skills: Exceptional verbal and written communication abilities. Skilled in building relationships and effectively engaging with clients.
• Negotiation Skills: Strong negotiation skills with an ability for closing deals and handling objections tactfully.
• Analytical Skills: Ability to analyse market trends, sales data, and customer needs to inform sales strategies.
• Technical Proficiency: Competence in using CRM software (e.g., Accelo), MS Office Suite, and other relevant technology tools.
• Presentation Skills: Proficiency in creating and delivering compelling sales presentations.
• Organisational Skills: Excellent time management and organisation skills, with the ability to prioritise and manage multiple accounts efficiently.
• Highly Motivated and Energetic: A self-starter with a high level of energy, enthusiasm, and motivation. An innate drive to succeed and achieve goals.
• Client-Centric Approach: Strong focus on understanding and meeting client needs, with a commitment to providing excellent customer service.
• Problem-Solving Attitude: Ability to identify challenges and proactively seek out effective solutions.
• Adaptability and Flexibility: Capable of adapting to changing market conditions and client requirements.
• Professionalism and Integrity: High standards of professionalism and ethical conduct in all business dealings.
• Team Player: Ability to work collaboratively with other team members, supporting broader business development goals.
• Networking Skills: Adept at networking and building relationships with industry.
• Strategic Thinking: Capacity for strategic thinking and planning, with a vision for long-term client relationship development.
• Capability Development: Actively seeks opportunities for personal and professional growth, and encourages the development of others.
• Community Engagement: Engages in initiatives that support and contribute to the welfare of the community, demonstrating strong civic responsibility.
• Workplace Enthusiasm: Brings a positive, energetic approach to work, creating and maintaining a joyful work environment.
• Ownership and Initiative: Takes full responsibility for tasks and decisions, and proactively addresses issues to drive projects to completion.
• Innovative Problem-Solving: Utilises creative thinking and innovation to devise effective solutions to complex challenges.
• Resilience and Determination: Demonstrates strong perseverance, relentlessly pursuing goals and overcoming obstacles to achieve outstanding results.

Qualifications and Experience

• Bachelor (AQF Level 7+) degree in Business Administration, Sales, Marketing, or a related field.
• Proven track record of success in a sales role, preferably as an Account Manager, Sales Representative, or in a similar role. Experience in managing client relationships is essential.