Plumbing Supplies Counter Assistant

About the role

We are seeking a Plumbing Supplies Counter Assistant to join the team at Cass Brothers - Bathroom, Kitchen and Plumbing Supplies. This is a full-time position based at our Petersham NSW location. As a Counter Assistant, you will be the face of our business, providing exceptional customer service to both trade and retail customers whilst managing counter operations efficiently.

Key responsibilities

• Providing friendly, knowledgeable and efficient customer service to customers at the sales counter

• Processing sales transactions accurately

• Locating and retrieving plumbing supplies and products from stock to fulfil customer orders

• Assisting customers with technical enquiries about plumbing and bathroom products

• Keeping the counter area clean, organised and well-stocked throughout the day

• Managing customer orders and ensuring accurate picking and packing of items

• Supporting the wider team with stock management

• Building positive relationships with regular customers and trade professionals

What we're looking for

• Prior experience in a retail environment or customer-facing role, preferably in the plumbing, bathroom, kitchen or building supplies sector

• Strong communication skills with the ability to interact professionally with diverse customers

• Basic numeracy and proficiency with point-of-sale (POS) systems

• Physical capability to lift and carry items of varying weights and sizes

• Attention to detail and accuracy when processing orders

• A proactive approach to problem-solving and willingness to assist colleagues

• Reliable, punctual and committed to delivering excellent customer service

• Knowledge of plumbing products and industry terminology is advantageous but not essential as training will be provided

What we offer

• Competitive remuneration package aligned with industry standards

• Ongoing training and development opportunities to enhance your product knowledge and customer service skills

• Staff discounts on our comprehensive range of bathroom, kitchen and plumbing supplies

• A supportive team environment where your contributions are valued

• The opportunity to work with a well-established, reputable business in the home improvement sector

About us

Cass Brothers - Bathroom, Kitchen and Plumbing Supplies is a trusted provider of quality plumbing, bathroom and kitchen products serving both trade professionals and retail customers. Our team is passionate about helping customers find the right solutions for their projects, whether they are undertaking a major renovation or addressing urgent plumbing requirements. We pride ourselves on our product knowledge, reliability and dedication to building long-lasting customer relationships.

Apply now

If you are ready to join our team and make a positive impact on our customers' experience, we would like to hear from you. Please submit your application with your resume and a cover letter outlining your relevant experience and why you are interested in this role.