Sales & Service Specialist – Insurance

Applicants must hold full and unrestricted working rights in Australia. Please note that visa sponsorship is not available for this position.
The role Join a Sydney-based insurance contact centre in a permanent role with structured training and hybrid work (3 days in office post-training). Great opportunity to move into a corporate environment from customer-facing role. How will you make an impactDeliver exceptional customer service via inbound callsHandle enquiries from customers and brokersMeet SLA and KPI targetsResolve queries efficiently and manage escalationsBuild strong relationships with internal teamsIdentify and escalate risk and compliance mattersContribute to process improvements and team culture
About YouCustomer-focused, adaptable, and a strong communicator who enjoys helping people and learning new systems. You’ll bringBackground in customer service (insurance/ financial services) Strong communication skillsAbility to meet KPIsHigh attention to detailSelf-motivation and team mindsetWillingness to learn and adapt
The opportunityThis is not a traditional call‑centre role. We’re building a brand that puts clarity, trust, and customer experience back into insurance — and our Sales & Service team sits at the heart of that mission. If you enjoy variety, autonomy, and being part of a growing business where your input genuinely matters — you’ll feel at home here.