Casual Customer Relations Officer

About Us

Greater Hume Council is a large rural Council with a focus on responsible growth and sustainability. Located in southern New South Wales, right near the Murray River, bordering Victoria and the local government areas of Albury, Federation, Lockhart, Snowy Valleys and Wagga Wagga. Our offices are dispersed across Culcairn, Henty, Holbrook, and Jindera, all within a short drive of the shores of Lake Hume.

We deliver a broad range of essential services to our communities, including swimming pools, libraries and early year's services as well as waste collection, planning approvals and major capital works. At Greater Hume we value our people. We foster a friendly, inclusive workplace culture and support work life balance. Our team members enjoy the opportunity to undertake meaningful, varied work that makes a real difference to our communities.

Greater Hume Council is committed to being a child safe organisation and are dedicated to protecting the safety, wellbeing and rights of all children and young people.

About the Role

Are you passionate about delivering excellent customer service and making a positive difference in your local community?

Greater Hume Council is seeking an enthusiastic and customer-focused Customer Relations Officer to join our team on a casual basis. This rewarding role combines customer service and library support, providing the opportunity to engage with community members while delivering high-quality services across a range of Council locations.

As one of the first points of contact for Council, you will play a key role in creating positive customer experiences by providing accurate information, responding to enquiries, and supporting access to Council and community services. You will also contribute to the day-to-day operations of Council libraries, assisting with programs, activities and events that enhance community engagement.

This is a dynamic and varied role requiring a high level of flexibility, with shifts allocated according to operational requirements across Council's service centres and libraries in Culcairn, Henty, Holbrook and Jindera.

This position is offered on a casual basis, with the opportunity to work up to 35 hours per week, subject to availability and operational requirements.

Salary: $42.78 per hour (inclusive of 25% casual loading) plus 12% Superannuation.

Key Responsibilities

In this role, you will:

• Serve as a welcoming and professional first point of contact for Council enquiries, both in person and over the phone.
• Deliver exceptional customer service and provide accurate information to customers and stakeholders.
• Maintain accurate records of customer interactions using Council's customer relationship management systems.
• Work collaboratively with internal departments to assist in resolving customer enquiries.
• Provide information and support relating to Services Australia, NSW TrainLink, Companion Animals, Riverina Regional Library services and other Council programs.
• Assist with the day-to-day operation of Council libraries, including customer support, programs, events and promotional activities.
• Contribute to reporting and administrative activities as required.

About You

We are seeking an organised, adaptable and customer-oriented professional who enjoys working with people and takes pride in delivering high-quality service.

To be successful in this role, you will demonstrate:

• Excellent communication and interpersonal skills, with a strong commitment to customer service excellence.
• The ability to build positive relationships and provide professional assistance to a diverse range of customers.
• Experience delivering quality customer service in a busy and customer-focused environment.
• Well-developed computer, administration and organisational skills.
• The ability to work both independently and collaboratively as part of a team.
• Strong attention to detail, particularly when handling cash transactions, maintaining records and preparing correspondence.
• A current Working with Children Check (Employee).
• A current National Police Check
• A current Australian Class C Driver Licence.
• The ability and willingness to travel between Council locations as required.

What We Offer

At Greater Hume Council, we are committed to supporting our employees' wellbeing, development and success. Benefits include:

• Flexible casual employment that supports work-life balance.
• 12% Superannuation contribution with access to salary sacrifice options.
• Opportunities for career development and progression within Council.
• Free onsite physiotherapy and annual health and wellbeing initiatives, including flu vaccinations.
• Access to a confidential Employee Assistance Program (EAP) for you and your immediate family.
• Annual performance and development reviews.

How To Apply

If this opportunity aligns with your skills, experience and career goals, we encourage you to apply.

For further information, please contact Carly Toll, Customer Relations Team Leader, on 04•• ••• 207 or via email at ••••@greaterhume.nsw.gov.au for a confidential discussion.

To apply, click "Apply Now" on Council's Pulse Careers Portal and upload:

• A Cover Letter; and
• A Current Resume.

Applications close at 12pm on Friday, 21 August 2026.

Please note that applications will be assessed as they are received and suitable candidates may be contacted for interview prior to the closing date.

The successful applicant will be required to complete pre-employment screening, including reference checks and any other assessments relevant to the position, prior to the commencement of employment.