Claims Team Manager - Liability

Opportunity to elevate your career with an industry leading, award winning business offering purpose driven work, meaningful organisational values, an inclusive culture & curiosity for new ideas, innovation & growth.

So many reasons to CHUse CHU! 

We're Australia’s first and leading Strata Underwriting agency, with a commitment to leading the way in our industry, through focusing on Artificial Intelligence & Technology, Diversity & Inclusion and Environmental Sustainability.  

A career at CHU is a career of opporCHUnity. The opportunity to create, innovate and grow. When you join our team, you’re joining an industry leader with a track record for putting our people and our customers first. Despite being in 5 different locations across Australia, our leading hybrid working model and technology enables our people to be close-knit and connected.  

All about CHU 

CHU is part of the Steadfast Group; a top 200 ASX-listed company with $9.8 billion in total billings. As the market leader we protect over 100,000 residential strata properties across Australia, with almost half a trillion value insured. We are multi-award winners: back-to-back winners of the Underwriting Agency of the Year Award 2021-2023 & Claims Team of the Year 2024, plus Excellent in Environment, Social and Governance Change winners for 2024. We are proud to be an award-winning underwriting agency and our goal is to continue to put people, planet, partnership and prosperity at the heart of what we do. 

Working with CHU

When you join CHU, you will join a friendly and supportive team who are committed to your wellbeing and engagement. We want you to enjoy your work each day and derive satisfaction from being part of a collaborative organisation and culture. To support and reward you, we offer:

• Work where suits you best - we are proud of our leading, inclusive and flexible hybrid work model
• Real connection and interaction - we offer regular Company wide team & ConnecCHUn Days 
• Hard work deserves recognition - competitive salary packaging and annual bonus scheme 
• Grow your future savings - employer matched superannuation contributions
• Take the stress out of the unexpected – access up to 4 extra flexible paid leave days for life’s ups and downs
• Celebrate the joy of parenthood - 18 weeks paid parental leave
• We support your charitable work - access to a paid volunteer day each year
• Cut your monthly costs - paid SCI, Life Insurance and Travel Insurance
• Grow with us - professional development and study assistance and study leave
• Support when you need it most - extensive health and wellbeing initiatives
• Diversify your experience - Work and Travel Adventure Program, Career Breaks
• Family first - CHU are accredited as a Family Inclusive Workplace 2022/28 
• You can be you - CHU are recognised as an Inclusive Employer 2023/28 by the Diversity Council Australia

For further information, head to the benefits section of our careers page.

About the role

You will be responsible for delivering CHU’s liability claims service, this role suits an experienced claims leader with strong liability expertise, proven leadership, excellent client service, and advanced negotiation, communication, and stakeholder management skills.

The position is diverse, and includes the following key elements:

• Lead delivery of liability claims services in line with KPIs, SLAs, and GICOP, ensuring a high-quality “Concierge” customer experience.
• Manage, coach, and develop team members, including recruitment and conducting six annual “Talk to CHU” development conversations per employee.
• Oversee team workflow and all triaged claims, optimising performance through effective planning, prioritisation, and collaboration.
• Provide strong leadership and build effective relationships across internal teams and external stakeholders.
• Support strategic initiatives and contribute to continuous improvement within the technical claims function.
• Manage first-tier complaints 

The successful applicant will have the following skills and experience:

• Previous experience leading or managing teams, with the ability to inspire and adapt leadership styles.
• Minimum 5 years’ liability claims experience within an insurer or brokerage environment.
• Proven track record in driving change management initiatives and improving team performance.
• Strong analytical thinking and problem-solving skills, with a solid understanding of claims operations and service standards.
• Experience working with legal professionals and technical experts, supported by a strong legal network.
• Highly organised with excellent time management and the ability to build and maintain high-performing, engaged teams.

Our commitment to you

At the heart of CHU’s company culture is recognition of the value our team members bring to the workplace through their individual backgrounds, culture, strengths, creativity, ideas, shared experiences and access to a flexible work environment. Every applicant is assessed on what they can contribute to CHU and how they as individuals can enrich our workplace both now and in the future. We are a neuro-inclusive and disability aware employer and encourage applicants to openly request any adjustments they need. We are committed to creating a psychologically safe recruitment experience. 

We are a 2026 Circle Back Initiative Employer - we commit to respond to every applicant.