Sales Office Coordinator

As a division of Coregas, Blacksmith Jacks is a specialist in the industrial gas and welding industry. We also stock and supply a large range of hand tools, power tools, generators, PPE, welding consumables and more. 

At Blacksmith Jacks, we help our customers achieve amazing things by delivering products, expertise and personal service second to none. 

In this pivotal role, you will act as the central point of coordination between customers and internal stakeholders, ensuring enquiries, quotes, orders, deliveries, and contract renewals are managed seamlessly from start to finish.

If you thrive in a fast-paced environment, enjoy building strong relationships, and have a keen eye for detail, we'd love to hear from you.

About the Role

As the Sales office Coordinator, you will work closely with Management, Sales Representatives, Internal Sales, Warehouse Operations, and Coregas teams to ensure customer requirements are accurately captured, processed, and fulfilled to the highest service standards.

Your role will be instrumental in maintaining strong customer relationships, protecting commercial outcomes, and ensuring smooth operational delivery.

Key Responsibilities

• Manage customer enquiries, quotes, orders, and service requests with a high level of accuracy.
• Coordinate order fulfilment and liaise with warehouse and supply teams to ensure timely delivery.
• Prepare and administer customer quotations, ensuring correct pricing, product selection, and documentation.
• Monitor and expedite orders, proactively identifying and resolving potential supply or service issues.
• Coordinate contract renewals and maintain continuity of customer agreements.
• Manage product substitutions, ensuring suitability, customer satisfaction, and margin protection.
• Support vendor communication and supply chain coordination, including ETA management and issue escalation.
• Maintain high standards of CRM, ERP, and order processing data integrity.
• Act as the key communication link between customers and internal teams to ensure a consistent customer experience.

What You'll Bring

• Previous experience in sales support, customer service, internal sales, administration, or operational coordination.
• Exceptional customer service and stakeholder management skills.
• Strong attention to detail with proven accuracy in processing orders, pricing, and documentation.
• Experience coordinating multiple priorities and resolving issues in a fast-paced environment.
• Strong communication skills with the ability to build relationships across various teams.
• Commercial awareness and an understanding of pricing, margins, and customer agreements.
• Experience using CRM, ERP, or order management systems will be highly regarded.

Why Join us?

 Imagine being part of a winning team that truly values safety, customer service, and integrity. At Coregas, you'll have the chance to grow your career in a dynamic and supportive environment that encourages continuous learning and development. Plus, you'll enjoy a competitive salary and benefits package, along with a supportive work environment that values your well-being and work-life balance. Join us and be part of something amazing! 

• Competitive rates, short term incentives, and long term bonuses available 
• Opportunity to participate in Recognition Awards and Education Assistance 
• Access to attractive discount offers from our partners on insurance, new car purchases, computers and private health insurance 
• Ongoing career development & training 
• Personal and professional counselling and support via our Employee Assistance Program (EAP)  

Want to know more?

Visit our website at www.coregas.com.au to learn more about us.

Coregas promotes and adheres to the policies and practices of diversity and encourages applications from people of all ages, nationalities, abilities, and cultures - including Aboriginal and Torres Strait Islander peoples, the LGBTQIA+ community and people living with disability.