Office and Operations Manager

The Administration & Operations Manager is a senior management position responsible for the coordination and continuous improvement of business operations across multiple business entities.

The role provides central coordination across operations, people and HR, compliance, WHS, contracts, tendering, systems, administration and business development, working closely with the Directors to ensure the businesses operate efficiently, compliantly and commercially.

The position requires a highly organised, commercially minded and proactive individual who can work autonomously, idependently make informed decisions, manage competing priorities and take ownership of business-critical functions.

Key Responsibilities

Operations & Administrative Management

•       Oversee day-to-day administration and operations across multiple business entities.

•       Coordinate and manage all work scheduling.

•       Maintain compliance across multiple business entities.

•       Support managers and supervisors with planning and problem solving.

•       Identify and implement opportunities to improve efficiency, productivity and profitability.

Xero

•       Assist with Xero for invoicing and tracking costs.

• Assist finance manager with uploading of bills etc.

HR & Workforce

•       Coordinate recruitment, onboarding and employee administration.

•       Maintain employee records, licences, qualifications and training.

•       Support performance management and employee relations.

WHS & Compliance

•       Maintain WHS systems, safety documentation and compliance registers.

•       Coordinate SWMS, risk assessments, audits, training and incident documentation.

•       Monitor business licences, insurance, pre-qualifications and compliance requirements.

Tenders & Contracts

•       Coordinate tender and procurement opportunities from preparation through to submission.

•       Prepare and manage tender documentation, schedules and supporting information.

•       Coordinate contract administration, variations, reporting and client requirements.

•       Maintain strong relationships with clients, councils, suppliers and external stakeholders.

Systems & Process Improvement

•       Manage and improve operational, financial, scheduling and WHS systems.

•       Implement technology, AI and automation to improve efficiency.

•       Develop and improve business processes, systems and reporting.

•       Identify and eliminate inefficiencies as the businesses grow.

Administration & Stakeholder Management

•       Manage business correspondence, documentation, registers and records.

•       Coordinate meetings, training and internal communications.

•       Liaise with suppliers, contractors, clients and external stakeholders.

•       Act as a central point of coordination across the businesses.

About You

The successful candidate will be organised, proactive, commercially minded and capable of working autonomously across multiple priorities.

The role requires:

•       Strong business administration and operations experience.

•       Experience with Xero

•       Understanding of HR, WHS and compliance requirements.

•       Experience with tenders, contracts or procurement.

•       Strong written and verbal communication skills.

•       High-level Word, Excel and digital systems capability.

•       Experience with AI, automation and process improvement.

•       Strong problem-solving, organisational and decision-making skills.

•       A high level of accuracy, accountability and initiative.